Benefits Specialist at Forrester Research

At Forrester were trusted to work on trailblazing mission critical problems that business and technology leaders face today. Thats why were always looking to empower talented individuals to perform at their best every single day. Were proud of our community of smart people and vibrant voices who come together to do whats right by our clients and each other. Our success is driven by curiosity courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future.About This Role:The Benefits Specialist is a trusted member of the employee experience (EX) team providing guidance and support to employees across the US and Canada. Reporting to the director of global benefits this role is responsible for the day-to-day administration of Forresters North American Health & Wellness programs including vendor oversight project coordination and ensuring ongoing compliance with all applicable regulations.Job Description:Key responsibilitiesAdministers US and Canadian benefits programs including medical dental vision life disability retirement and supplemental offerings.Processes benefit enrollments terminations and qualifying life events in Workday and vendor systems ensuring accurate and timely updates.Monitors eligibility file transmissions and partners with the EX (HR) tech team to identify and resolve discrepancies.Supports annual open enrollment activities including testing communication updates and data validation.Monitors processes and tracks all vendor invoices to ensure timely submission reconciliation and payment.Supports absence management and time-off administration including coordination with employees managers and vendors as needed.Retirement plan administrationSupports administration of US 401(k) and Canadian RRSP programs.Partners with recordkeepers to investigate participant escalations file errors and payroll issues.Assists with annual compliance activities like ADP/ACP testing audit requests and 5500 preparations.Manages all required notices and employee-facing resources.Employee support and experienceProvides high-quality customer service for US and Canadian employees via the employee resource center system email phone and virtual/in-person meetings.Facilitates new hire benefits orientation and presents retirement plan overviews.Maintains and updates intranet content job aids and benefits resources.Compliance audits and reportingAssists with compliance obligations including ACA HIPAA ERISA retirement plan testing and annual government filings.Supports internal and external audits across benefits and retirement programs.Runs recurring and ad hoc reports for benefits retirement and EX needs.Vendor and program supportPartners with carriers retirement recordkeepers brokers and consultants on escalations eligibility challenges and operational issues.Manages open issues and service items to ensure timely resolution.Assists with wellbeing initiatives and benefit engagement campaigns throughout the year.Job Requirements:Three-plus years experience working in human resources with exposure to employee benefits and retirement plans.Strong working knowledge of US benefits and retirement regulations (ACA ERISA HIPAA); familiarity with Canadian benefits/retirement programs is strongly preferred.Experience with HRIS systems and payroll file/retirement feed processes; Workday experience is strongly preferred.Excellent communication skills with the ability to explain benefits and retirement topics clearly and empathetically.High attention to detail with strong organizational and analytical skills.Comfortable managing multiple tasks and working independently in a fast-paced environment.Ability and willingness to go into the Cambridge MA office three days per weekPlease note that the base salary range indicated here is inclusive of all applicable US geographies listed in this requisition. This salary range is based upon the position as described in the job listing. The offered compensation may vary within this range and is dependent upon the successful candidates primary work location experience training education and credentials.Base salary range: $51000 - $83000The percentage listed here is an estimated bonus target as a percentage of base salaryin accordance with the Forrester Employee Bonus plan. Individual and company performance as well as other eligibility criteria will determine the actual incentive amount.Bonus target: 5%Were a network of knowledge and experience leading to richer fuller careers. Here were always learning. Whether you want to hone your strengths or discover new ones Forrester is the place to go for it. Its a place where everyone is given the tools support and runway they need to go far. Well be right there beside you every step of the way.Lets be bold together.Explore #ForresterLife on:InstagramLinkedInGlassdoorFLSA Status:ExemptHere at Forrester we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forresters recruitment process. If you would like to discuss a reasonable accommodation please reach out to .Forrester Research Inc. is an Equal Employment Opportunity Employer. As a federal contractor Forrester encourages veterans and individuals with disabilities to apply for employment.Benefits at a GlanceBenefits at a Glance - CambridgeRequired Experience:IC Key Skills Customer Service,Fmla,HIPAA,Microsoft Outlook,Benefits Administration,HRIS,Payroll,Employment & Labor Law,ADP,Human Resources,Phone Etiquette,Workday Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 51000 - 83000