Beverage Operations Trainer at Treasure Island Resort & Casino

Please note: resume is required for this position. Pay rate : $22.50 an hour ESSENTIAL DUTIES AND RESPONSIBILITIES Develop and deliver structured training programs for both new and existing bartenders and wait staff, covering key areas such as beverage preparation, service techniques, guest interaction, and operational procedures. Research and develop training methods, techniques, manuals, visual aids and other educational materials to align with industry standards. Educate staff on casino-specific service standards, including responsible alcohol service, gaming floor etiquette, and state/federal regulations. Ensure staff understand and follow health and safety protocols, including proper handling of food and beverages. Lead hands-on training sessions and develop upselling techniques for specific positions Assess training needs to design, develop, implement, and evaluate training programs, ensuring they align with departmental goals and objectives. Direct daily work activities and inspect completed work for conformance to standards. Collaborate with Food and Beverage Management to develop, revise, and implement policies and procedures that align training initiatives with business goals and operational needs. Document and maintain training files for team members Serve as a role model for all staff by promoting a culture of engagement, exceptional guest service, and teamwork. Address and manage team members' training concerns. Ring and complete all transactions accurately, in compliance with department policy and procedures KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIESRequired Knowledge and Certification: High School Diploma/GED or equivalent experience. Proven knowledge of departmental and company policies and procedures. Proven experience as a bartender, wait staff, or similar role in a casino or high-volume hospitality environment. Strong knowledge of mixology, beverage trends, and food and beverage service standards. Preferred Knowledge and Certification: TIPS Trainer certification. Previous experience in training or mentoring preferred. Previous experience working with adult learning and skills development and assessment. Required Skills: Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Strong computer skills Microsoft Office (Word, Excel, Power Point and Outlook) and Windows Excellent written, verbal and interpersonal communication skills including the ability to read, analyze, interpret and comprehend written documents such procedures, regulations, periodicals, correspondence as well write the same Strong conflict resolution skills Required Abilities: Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to speak in a clear, concise and pleasant voice Ability to develop, implement and present / facilitate training objectives and materials, standard operating procedures and manuals Ability to deliver training programs and assess learning Ability to control labor costs PHYSICAL DEMANDS Must be able to walk and / or stand for periods of up to 8 hours Must have a good sense of balance, and be able to bend and kneel and stoop Must be able to reach and twist occasionally Must be able to push, pull and grasp objects routinely Must have the ability to independently lift up to 50 pounds occasionally Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination Must be able to operate foot pedals WORKING ENVIRONMENT Work is performed in an office setting and on the gaming floor, which has flashing lights, frequent loud noises and cigarette smoke Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally must deal with angry or hostile individuals