Bilingual Business Development Center Associate at Toyota Of Irving

Do you thrive on new technologies and innovative productsWere looking for energetic motivated individuals to join our fast-paced and uniquely dynamic Business Development Team. This is an excellent opportunity to continue you career in the retail automotive industry while gaining hands-on experience with every part of the dealership process.In this role youll serve as the essential link between customers and their future vehicle. Youll assist buyers by answering questions about our dealership our lineup of new vehicles and the purchase process. Youll stay up-to-date on the latest models and cutting-edge automotive technologies. To help you succeed our in-house training team provides comprehensive support including both online and in-store manufacturer-backed training programs.As a Business Development Center (BDC) Associate youll manage a high volume of daily calls while delivering exceptional service to every customer. Youll help prospective buyers with their questions schedule appointments and guide them through their vehicle purchase needsall by phone text and video. Your ability to communicate clearly and build rapport ensures a smooth and positive experience every time.Business Development Center Associate BenefitsFull-time employees are offered Medical Vision & Dental401K retirement and saving plans are offered to employees after working at the dealership for 6 months or morePaid Vacation time selected holiday pay sick leaveBusiness Development Center Associate ResponsibilitiesAnswer customer calls and establish follows-up with sales appointments.Respond quickly to internet phone and live chat inquiries using email scripts and templates.Provide customers with initial product information and direct them to the appropriate dealership resources.Follow up with leads that are not ready to make an appointment or no-show.Participate in team and process development sessions keeping positive relationships with teammates sales teams and dealership management.Utilize CRM tracking system daily.Business Development Center Associate QualificationsHigh School Diploma or GEDAt least one year of BDC experience requiredTelemarketing experience preferredAbility to multi-task and prioritize responsibilities effectivelyExcellent teammate with collaborative attitude and eagerness to improvePrompt and courteous demeanorPositive and hardworking personalityStrong computer skillsAvailable to work on SaturdaysBilingual in Spanish and English (written and verbal) preferredValid drivers licenseWilling to submit to a pre-employment background check and drug screenWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.Required Experience:IC Key Skills Revenue Growth,Customer Services,Business Analysis,Business Administration,Account Management,Business Management,Database,Business Operations,Business Sales,Salesforce,Market Research,Product Management,Client Services,Business Relationships,Sales Process Employment Type : Full-Time Experience: years Vacancy: 1