Lead Teller Bilingual Cantonese or Mandarin at KeyBank

Location:666 S Dearborn - Seattle Washington 98114Job SummaryBe a problem solver trusted advisor and partner to the people and businesses in our Key Bank communities. As a Lead Teller you act as a resource in identifying and resolving client servicing issues serve as the primary troubleshooter for complex problems and client service needs and enhance client relationships with Key by providing distinctive quality service. Lead Tellers ask questions and listen to clients to uncover financial needs and transition clients to a banker to have a deeper financial wellness conversation. Lead Tellers help observe and provide coaching to Tellers to enhance the client experience and operational effectiveness and are responsible for day-to- day Teller scheduling staffing issues and branch compliance with regulatory security and internal audit controls. At KeyBank we believe its our opportunity and our privilege to help our clients move forward in their financial journey. We take pride in serving our clients and making them feel that no bank will fight harder for them.ResponsibilitiesEmbodies a strong client experience culture being present with every client and teammate and realizing the impact we can have on their day personally professionally and financially.Assumes responsibility for the efficient effective and accurate performance of teller functions while coaching other tellers to do so as wellAct as a resource to identify and resolve more complex client servicing issuesListen for clues for financial wellness opportunities during client conversations and then appropriately transition the clients to a BankerAssist clients in achieving their financial goals and objectives through the use of financial wellness toolsParticipate in morning huddles and end of day debriefsFollows compliance audit and security procedures balances cash drawer within balancing guidelinesManage day to day duties for the branch teller line including scheduling of tellers observing and providing coaching to tellers to enhance effectiveness and overseeing of branch operational standards; Provide direction and guidance for branch staff on operational/regulatory procedures.Review and maintain knowledge of product guides fees and policies to stay current on offeringsSupport the Branch Manager in onboarding and training of new Tellers to the teamPerforms other duties as assigned; duties responsibilities and/or activities may change or new ones may be assigned at any time with or without noticeComplies with all KeyBank policies and procedures including without limitation acting professionally at all times conducting business ethically avoiding conflicts of interest and acting in the best interests of Keys clients and Key.Education QualificationsHigh School Diploma GED or equivalent business experience (required)Experience QualificationsMinimum of 3 years of demonstrated superior client relationship skills (required)Minimum of 3 years of experience in cash handling (required)Working knowledge of PC with Windows based applications and calculator (required)Demonstrated ability to lead motivate and foster teamwork (required)Demonstrated organizational skills while managing multiple tasks (required)Licenses and CertificationsNotary License (preferred)Tactical SkillsIs knowledgeable about the clients accounts and business with the bank and uses sound judgment with customers and transactionsExhibits strong sales and service skills presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM Online and Telephone Banking)Strong work ethic and high level of integrity; ability to exercise sound judgement to make reasonable decisions in the absence of direction.Excellent Time management skillsPersonal SkillsAdaptability: Demonstrates a willingness to listen to other opinions and adjusts to new or changing assignments processes and people while avoiding snap reactionsCollaboration: Demonstrates experience in participating in productive collaborative processes that help solve business problems and meet business goalsCritical Thinking: The ability to identify obtain and organize relevant data and ideas and prioritize concerns in the decision-making processDecision Making: The ability to select the right activities to work on from a range of competing priorities and stands by decisions in the face of conflict or unexpected outcomesEmotional Intelligence: Identifies relevant EI components practices benefits and development venues and discusses issues and considerations needed to advance ones own EI maturityPractical SkillsBusiness Acumen: Participates in business tasks to get things done in own business unit and communicates key considerations for business decision-making processesOral & Written Communication: Possesses the ability to adapt listening and facilitation style to others communication styles and uses various approaches appropriately and effectivelyRisk Management: Implements or manages risk management for own business unit and documents key steps of the risk management process and associated proceduresStorytelling: Demonstrates basic storytelling principles to create compelling stories that will positively influence clients and potential clientsChange Navigation: Articulates the rationale for and positive and negative consequences of change so as to help others adapt; encourages exploration of non-traditional ideas by team members leveraging the concept of continuous improvementCore CompetenciesAll KeyBank employees are expected to demonstrate Keys Values and sustain proficiency in identified Leadership Competencies.Physical DemandsConsumer Retail - Prolonged Standing (5-8 hours per day) frequent use of hands to manipulate/grasp objects ability to communicate face to face and on the phone with clients occasional bending and lifting from floor height frequent forward reach frequent lifting of 1 10 lbs. occasional lifting of up to 30 lbs.Driving RequirementsAbility to occasionally operate a motor vehicle with a valid drivers license.#INDTELCOMPENSATION AND BENEFITSThis position is eligible to earn a base hourly rate in the range of $18.75 - $24.52 per hour. Placement within the pay range may differ based upon various factors including but not limited to skills experience and geographic location. Compensation for this role also includes incentive compensation subject to individual and company performance.Please click here for a list of benefits for which this position is eligible.Job Posting Expiration Date: 01/02/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age genetic information pregnancy disability veteran status or any other characteristic protected by law.Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing Key Skills Administrative Skills,Time Management,Diplomatic Skills,Listening Skill,Languages Fluency,Organizational Skill,Pressure Management,Discipline Skills,Communication,Relationship Management,Client Services,Flexibility,IT Skill,Orderly Condition,Secretarial Skill Employment Type : Full-Time Experience: years Vacancy: 1 Hourly Salary Salary: 18 - 24