Bilingual Collections Associate at C&S Wholesale Grocers

Position OverviewThe Collections Associate will manage an assigned portfolio of independent trade customers at appropriate DSO levels. This includes research and resolution of non or short payments and partnering with customers and communication across internal teams. Additional responsibilities include compilation and communication of status and customer analysis.Job DescriptionResearch and resolve non or short payment including: Partner with customers ongoing and consult with them promptly as issues arise. Research invoices and proof of delivery documentation Retrieve invoices and proof of delivery documentation from the companys databases for all instances of short or non-payment as necessary. Work with cash application team to ensure correct application. Consult with contract compliance team to validate contract terms and expected adjustments. Work with sales team on any issues requiring joint communication with customer. Review and gain approval for resolution with supervisor as necessary per threshold guidelines Process approved adjustments as requiredAdhere to credit hold restrictions to minimize bad debt exposureRegularly communicate accounts status and recommended actions to supervisor and escalate any collection issues promptlyPrepare recurring and ad hoc collections by customer reporting and analysis as required including DSO/past due performance Assist in designing format of analysisResearch payment and deduction history to identify high risk accounts contact customers to avoid recurrence of issuesIn case of non-resolution of short/non-payment provide documentation and information to Legal department at direction of managerDocument all collections proceduresSupport business in both English and Spanish with customers across the countryTravel Required:NoEnvironmentOffice : Office Temperature (65F to 75F)Hybrid scheduleAble to work in Keene NH office or Houston TX officeSkillsSpecialized Knowledge: Bilingual in Spanish and English requiredSpecial Skills: Demonstrated proficiency in Excel; experience with financial systems and software (e.g. AR/AP/GL package) preferredYears Of Experience2-5 years of work experience#LI-hybridQualificationsHigh School Diploma - General StudiesShift1st Shift (United States of America)CompanyC&S Wholesale Grocers LLCAbout Our CompanyC&S Wholesale Grocers LLC is an industry leader in supply chain solutions and wholesale grocery supply in the United States. Founded in 1918 as a supplier to independent grocery stores C&S now services customers of all sizes supplying more than 7500 independent supermarkets chain stores military bases and institutions with over 100000 different products. C&S also proudly operates and supports corporate grocery stores and services independent franchisees under a chain-style model throughout the Midwest South and Northeast. We are an engaged corporate citizen supporting causes that positively impact our communities.Working Safely is a Condition of Employment at C&S Wholesale Grocers LLC. C&S Wholesale Grocers is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. The Company provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.Required Experience:IC Key Skills Administrative Skills,Time Management,Diplomatic Skills,Listening Skill,Languages Fluency,Organizational Skill,Pressure Management,Discipline Skills,Communication,Relationship Management,Client Services,Flexibility,IT Skill,Orderly Condition,Secretarial Skill Employment Type : Full-Time Experience: years Vacancy: 1