Bilingual Customer Service Representative (Fluent SpanishEnglish) at AV Staffing Solutions

Were partnering with a growing technology company that provides exceptional customer and technical support for internet services. We are looking for FLUENT Spanish/English speakers who are calm under pressure great with people and comfortable helping customers with basic technical issues.If you love solving problems enjoy helping others and want a remote role with growth potential this could be a great fit.What Youll DoCustomer Service (Top Priority)Deliver outstanding professional service on every call and chatGreet customers warmly verify their identity and actively listenShow empathy and patience with frustrated or upset customersExplain solutions clearly in both Spanish and EnglishSet clear expectations and confirm the customers issue is resolvedTechnical SupportTroubleshoot internet connectivity Wi-Fi and device issuesProvide Level 12 support using tools such as Freshdesk Sonar CRM and other networking toolsDocument all interactions accurately and follow internal procedures/SLAsEscalate complex issues to senior technicians when neededWhat You BringFLUENT Spanish and English—able to explain complex information clearly in both languagesStrong typing skills (50 WPM) and comfort working quickly on a computerAbility to multitask—navigate and update multiple systems/applications while engaging with customers1 year of customer service experience (call center experience strongly preferred)Strong customer service skills—patient empathetic calm and professionalWillingness to work overnights weekends and rotating schedules in a 24/7 environmentReliable wired internet connection and a quiet distraction-free workspaceUpdated desktop or laptop computerPrefer location within 50 miles of Ocala FLPay$14$17/hour depending on experienceOvertime pay availablePaid trainingFully remote once trained (must still be within the local radius)Professional development and potential for full-time conversion based on performanceScheduleThis is a 24/7 operation including weekends.Work Saturday & Sunday 3 weekdaysShifts times: 9am6pm 10am7pm 2pm11pm or 3pm12amTwo 15-minute breaks and one 30-minute break per shiftFlexibility to cover other shifts when needed is a plusReady to applyIf youre a bilingual Spanish/English customer service professional who enjoys helping people and solving tech issues we want to hear from you.Apply now to join a customer-focused remote-friendly team!Benefits:Work from homeWork Location: Remote Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Employment Type : Full Time Experience: years Vacancy: 1