Bilingual Patient Service Specialist at Select Medical

OverviewPosition: Bilingual Patient Service SpecialistHours: 1p-10p M-F rotating SaturdaysAre you ready to take your career to new heights At Concentra you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of Americas workforce one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.The Patient Service Specialist performs complex administrative duties including but not limited to patient registration patient scheduling providing excellent customer service to clients and management of multi-line phone system. This role requires a general knowledge of various systems and/or procedures. This position ensures that every patient is treated with quality clinical care and is provided a welcoming and respectful experience.ResponsibilitiesGreet patients and visitorsCommunicate wait times to patients and direct them accordinglyObtain authorization as needed to process patients for servicesCheck in patients using appropriate patient management systemExplain all required forms to patients and ensure proper completion of all paperworkAnswer incoming telephone lines and direct the caller accordinglyContact patients regarding appointment reminders rescheduling or cancellations.Check out patients in appropriate patient management system and distribute recordsFile paperwork medical records and correspondenceMaintain inventory of office supplies and printed formsManage dissemination of all paperwork to outside parties including non-injury custody and control formsFollow HIPAA guidelines and safety rulesAttend center staff meetingsParticipate in initial and ongoing training as requiredComplete processing of patient referrals including accurate checkout paperwork processing patient education and communication with Client Support GroupAssist Center Operations Director or other leader in managing daily administrative functionsAssist in maintaining a neat clean and orderly appearance throughout the facilityUse employer reporting tool to scan and distribute employer results and paperworkReview clinician transcriptions and enter applicable charges via internal charge entry system.Perform some medical assistant duties such as breath alcohol tests drug screens TB skin test reads and/or other duties as assigned/approved by medical leadershipThis job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.QualificationsEducation Level: High School Diploma or GEDJob-Related Experience6 months to 1 yearWorking knowledge of state-specific occupational medicine requirements preferredJob-Related Skills/CompetenciesConcentra Core Competencies of Service Mentality Attention to Detail Sense of Urgency Initiative and FlexibilityAbility to make decisions or solve problems by using logic to identify key facts explore alternatives and propose quality solutionsOutstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policiesDemonstrated effective communication and interaction with employers patients providers and other employeesDemonstrated ability to maintain working relationship with all levels of employeesDemonstrated excellent customer service skillsDemonstrated intermediate knowledge of Microsoft Office such as Word Excel Outlook and entry of data into various systems/applicationsAbility to perform all aspects of front office operationsDrive to achieve or exceed established service standardsPrefer applicants who are conversationally fluent can read and write in both English and SpanishAdditional Data401(k) Retirement Plan with Employer MatchMedical Vision Prescription Telehealth & Dental PlansLife & Disability InsurancePaid Time Off & Extended Illness Days OfferedColleague Referral Bonus ProgramTuition ReimbursementCommuter BenefitsDependent Care Spending AccountEmployee DiscountsThis position is eligible to earn a base compensation rate in the state range of $18.05to $23.47 hourlydepending on job-related factors as permitted by applicable law such as level of experience geographic location where the work is performed and/or seniority.External candidates: submit your application on colleagues: visit the internal career portal on the main page of MyConcentra to applyCenter Achievement BonusesThis job requires access to confidential and critical information requiring ongoing discretion and secure information management.Concentra is an Equal Opportunity Employer including disability/veteransRequired Experience:IC Key Skills Administrative Skills,Time Management,Diplomatic Skills,Listening Skill,Languages Fluency,Organizational Skill,Pressure Management,Discipline Skills,Communication,Relationship Management,Client Services,Flexibility,IT Skill,Orderly Condition,Secretarial Skill Employment Type : Unclear Experience: years Vacancy: 1 Hourly Salary Salary: 18 - 23