Bilingual Screening & Applications Specialist Sandy Springs, GA at Cortland

At Cortland we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector our focus on performance innovation and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources autonomy and support needed to deliver results and advance their careers in a high-performance environment.Role OverviewAs a Screening & Applications Specialist you are a key member of our Center of Excellence (COE) serving as the main point of contact for applicants from submission to our fast-paced contact center you manage high-volume calls emails and tasks with professionalism empathy and attention to detail. You guide applicants through the leasing process ensuring a seamless positive experience while maintaining accuracy and compliance. Partnering with community teams you help deliver the best experience for every applicant.The ideal candidate excels in a fast-paced high-volume environment and approaches every applicant and community team interaction with calm solutions-focused professionalism. If you are dependable detail-oriented and driven to provide exceptional service youll make a meaningful impact on this team.**THIS IN NOT A COMMUNITY BASED LEASING CONSULTANT ROLE.**Oversee and manage all prospective applications from submission to approval.Serve as the main contact for applicants guiding them through the lease process.Collect verify and maintain all required documentation for lease approval.Communicate clearly and proactively with applicants responding to calls emails and chats with professionalism and empathy.De-escalate challenges with patience problem-solving and exceptional service.Ensure compliance with processes guidelines and proper pre-move-in requirements.Maintain and update lease data CRM and reporting tools to track applications important dates and community metrics.Issue adverse action notifications when necessary and follow through on all applicant communications.QualificationsHigh school diploma and equivalent industry experience 2 years experience in sales customer service or contact center operationsExperience in the multifamily industry preferredExcellent verbal and written communication skillsProficiency in Microsoft Office Suite Funnel OneSite and RealPage applicationsProficiency using CRM tools in a contact center environmentFlexibility to work weekends and/or extended hours as business needs requireBilingual (English/Spanish) proficiency is a plusAbout CortlandFounded in 2005 Cortland is an international vertically integrated multifamily real estate investment development and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US Cortland combines in-house design construction and operations to deliver value and innovation across its portfolio.Join us as we reimagine apartment living and drive outsized returns through purpose performance and people.Cortland is an equal opportunity employer and were proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardlessof race color religion gender sexual orientation gender identity or expression national origin age disability protected veteran status genetic information or any other characteristic protected by applicable you have a disability and need an accommodation or assistance with the application process and/or using our website please email Cortland is a drug-free workplace.Cortland participates in e-verify to verify the employment status ofall persons hired to work in the United States.Required Experience:IC Key Skills Administrative Skills,Time Management,Diplomatic Skills,Listening Skill,Languages Fluency,Organizational Skill,Pressure Management,Discipline Skills,Communication,Relationship Management,Client Services,Flexibility,IT Skill,Orderly Condition,Secretarial Skill Employment Type : Full-Time Department / Functional Area: Operations Experience: years Vacancy: 1