Bilingual Spanish and English Speaking Account Service Specialist II at JPMorganChase

DescriptionAt JPMorganChase youll be at the forefront of delivering exceptional customer service where each day presents the same opportunities to make a meaningful difference. Youll engage in creative and exciting work consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine your role remains dynamic and impactful enabling you to build strong relationships and contribute to our business success.As a Bilingual Spanish and English Speaking Account Service Specialist II within JPMorganChase you will be the first point of contact for our clients providing exceptional customer service for various financial products. Your role involves handling inbound calls building strong customer relationships and offering innovative solutions to meet client needs. Youll thrive in a fast-paced call center environment leveraging your communication multitasking and results-oriented skills. You will be working within a well-defined framework performing routine tasks and following established procedures with any non-standard issues referred to your supervisor.Job responsibilitiesManages a high volume of inbound/outbound calls (potentially over 100 daily) delivering comprehensive support for financial productsDemonstrate customer service expertise to interpret needs and deliver continuous insightsLeverage multiple computer systems with efficiency demonstrating adaptability and resilienceDemonstrate both independently and collaboratively driving team success and achieving goalsEnsure all regulatory and departmental practices and procedures are followed diligentlyMaintain ownership of each customer interaction while treating them with respect and responding with empathyRequired qualifications capabilities and skillsFluency in both Spanish and English including reading and writingTwo years of experience in customer interaction and support either over the phone or in person with the ability to multitask using computer systems and maintain accuracyAbility to adapt to new situations and successfully navigate diverse cultural contexts and workplace environmentsAbility to manage complex customer interactions using empathy composure and sound judgmentProven adaptability and efficiency in fast-paced dynamic and results-oriented settingsStrong problem-solving skills with the capability to clearly present and explain solutionsQuick learner of products and systems with a proactive approach to embracing challenges seeking feedback and continuously improving performance to achieve goalsProficient computer literacy skills with experience in using technology to solve problems and communicate in a professional settingHigh school diploma or GEDPreferred qualifications capabilities and skillsAbility to use data to understand issues and opportunitiesPossess skills in using AI technology for automation and prompt writingWork ScheduleOur operation is active 24 hours a day 7 days a week. Candidates must be willing and able to work shifts within hours of 9:00 a.m. to 12:00 a.m. which may include evenings weekends and holidays. This is an onsite position that requires 100% attendance during a three-month training program held Monday through Friday between 8:00 a.m. to 6:30 p.m. Schedule may change depending on training note that training hours may differ from your regular work schedule.Required Experience:IC Key Skills Administrative Skills,Time Management,Diplomatic Skills,Listening Skill,Languages Fluency,Organizational Skill,Pressure Management,Discipline Skills,Communication,Relationship Management,Client Services,Flexibility,IT Skill,Orderly Condition,Secretarial Skill Employment Type : Full-Time Department / Functional Area: Operations Experience: years Vacancy: 1