Bilingual Spanish Retail Customer Service Specialist (Mulitple Locations) at Sherwin-Williams

DescriptionCustomer Service Specialists work closely with wholesale and retail customers to determine their needs answer their questions about Sherwin-Williams products and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service while consistently meeting the stores sales goals.This position is eligible for health benefits such as medical dental and vision coverage Flexible Spending Accounts (FSAs) disability coverage security retirement and saving benefits and more. Additional benefits include a generous time away from work package including personal leave paid parental leave medical leave vacation holidays among other benefits. For more information about our benefits visit duties involve contact with customers which may include minors; and access to cash and other payment methods electronic equipment personal information store merchandise and other items of value and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Companys customers staff employees vendors contractors and the general public.The individual selected for this role will be expected to work at Store #2725 located at 6300 Grand Ave. Ste. C Gurnee IL 60031 Store #3255 located at 184 W Rollins Rd. Round Lake Beach IL 60073 Store #3428 located at 515 E Il Route 173 Antioch IL 60002 Store #1788 located at 2800 Hartigan Rd. Volo IL 60020 and Store #3035 located at 3611 Grand Ave Gurnee IL 60031.This is a Full Time RolePay Starts at $18.75ResponsibilitiesEnsure high levels of customer satisfaction through excellent sales serviceAssist customers in person and over the phone by determining needs and presenting appropriate products and servicesBuild productive trust relationships with wholesale and retail customersProcess sales transactions accurately and consistent with policies and proceduresFollow and achieve sales goals on a monthly quarterly and yearly basisMaintain precise work order files and formulasPull appropriate products from the sales floor or warehouseTint and mix products as needed to customer specificationsStock shelves and set up displaysClean store equipmentLoad/unload delivery trucksAssist in making deliveries as neededMaintain in-stock and presentable condition assigned areasRemain knowledgeable on products offered and discuss available optionsComply with inventory control proceduresSuggest ways to improve salesQualificationsMinimum Requirements:Must be at least eighteen (18) years of ageMust be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the futureMust be able to read write comprehend and communicate in EnglishMust be ableto read write comprehend and communicate in SpanishMust have a valid unrestricted Drivers LicenseMust be able with or without reasonable accommodation to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasionMust be willing to work all scheduled hours which may include evenings and weekends with or without reasonable accommodationIf internal to Sherwin-Williams you must have received at least a meets expectations (3) rating on your most recent performance appraisalIf internal to Sherwin-Williams you must have completed all HR Cloud eLearning courses required for your current positionPreferred Qualifications:Have at least a High School diploma or GEDHave at least one (1) year experience working in a delivery retail or customer service positionHave previous work experience selling paint and paint related productsHave previous work experience operating tinting and mixing equipmentRequired Experience:IC Key Skills Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator Employment Type : Hourly Experience: years Vacancy: 1