Billing Analyst at Rootshell Inc

Billing Analyst III

Role: Billing Analyst

Location: Dallas, TX

Duration: Long Term

Duties and Responsibilities:

• Monitors and ensures that the monthly billing is complete and accurate for assigned customer base in accordance with close calendar
• Processes billing adjustments timely and accurately to customer accounts making sure that the proper levels of authorization and documentation are in place
• Processes manual EPS invoices and PWO quotes as requested
• Reviews invoices and conducts variance analysis, with sign off required
• Coordinates monthly invoice run
• Assists in month end close related tasks
• Participates on projects and ad hoc assignments as needed
• Researches and provides backup for external audit requests
• Performs month end close activities including transfer and recon of AR System and process efficiencies
• Implements and documents processes and procedures required by SOX
• Provides input into the ongoing development and support of billing systems, processes, and policies
• Processes assigned service requests in a timely and accurate manner to meet all internal SLAs
• Manages SalesForce cases for queue management and responds to all requests within identified timeframe
• Validates data against executed contracts
• Produces and appropriately files reports and other data sources that are necessary for SOX controls
• Creates and distributes reporting for management
• Works closely with cross functional organizations to respond to customer inquiries to investigate and resolve potential customer billing issues
• Resolves and tracks billing issues as they arise working with the upstream teams to fix root cause problems