Biomedical Engineer (Clinical Specialist) at Brainlab

    Provide on-site consulting and guidance to physicians and Operating Room (OR) personnel by evaluating options and problem-solving during surgery in order to maximize Brainlab product efficiency and usage    Manage and maintain install base including basic 3rd Party integrations    Analyze and resolve product issues for Brainlab systems at assigned Account(s) via Salesforce through detailed analysis and utilization of critical thinking via technical training and documentation    Utilize engineering expertise to contribute to the quality improvement process by recommending product modifications    Provide clinical case coverage & support for Complex Cases and Go Live launches (based on availability)    Manage the process of driving customer utilization especially via unique workflows and special applications    Act as escalation point for clinical regional issues    Direct and assist Radiology staff in performing necessary scans prior to surgery    Educate/train physicians and hospital personnel including OR staff Radiology Central Sterile Processing Biomedical and Information Technologies staff on the use of Image Guided Surgery (IGS) products and services     Develop and conduct training programs for hospital staff enabling them to implement in-house training    Act as primary customer liaison maintaining contact with customer assessing satisfaction and usage levels and providing recommendations on this process    Work with the Application Consultant to increase revenue via the sale of spare parts upgrades contract renewal etc.    Work closely with the Application Consultant Area Account Manager and Marketing Manager on market transparency upgrade initiatives demo/evaluations and Research & Development (R&D) projects    Attend meetings and trade shows to demonstrate and promote IGS products and services    Keep abreast of developments regarding Brainlab and competitive IGS products and services via ongoing training and individual research and analysis    Collaborate and strategize with Regional Support Manager to provide regular content for team calls/meetings (e.g. provide clinical knowledge transfer share best practices interesting cases or case set-ups etc.)    Maintain Salesforce documentation of all working hours     Attend IGS Continuing Education annually and maintain annual product certification competency- Salary Range 65-85K.Notwithstanding the foregoing nothing in this job description alters your at-will employment status. Additional duties may be assigned in the discretion of Brainlab. Qualifications : B.S. in Biomedical Engineering Biomechanical Engineering Bioengineering Clinical Engineering or Nursing required1-3 years minimum experience in a technical support role preferably for a healthcare company or Provider1-2 years minimum sales experience with healthcare company preferredKnowledge of surgical procedures anatomy and medical terminology preferredProficient in the use of PC software applications including Microsoft OfficeSelf-motivated detail oriented and a proven history of ability to make independent decisionsAdditional Information : In return for the experiences listed above we will provide a business casual environment competitive compensation package including medical dental life LTD STD and matching 401k benefits and much more.Visit us at: Brainlab Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex race color religion national origin disability protected Veteran status age or any other characteristic protected by law.Brainlab participates in E-Verify more information can be found here. To also review the EEO Law Poster please click here.If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process please send a request to .Remote Work : NoEmployment Type : Full-time Key Skills Design Controls,Calibration,FDA Regulations,LabView,Physiology Knowledge,Military Experience,Minitab,Research Experience,Medical Imaging,Research & Development,Plastics Injection Molding,Optics Experience: years Vacancy: 1