BioPharma Program Support Analyst at MCKESSON

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

Our Mission

At Biologics by McKesson, we simplify access to critical medications and deliver personalized care that helps patients achieve the best possible outcomes - one patient, one partner, one therapy at a time.

About the Role

The Sr. Associate, Client Management plays a key role within our Strategic Account Management (Client Relationship) team, supporting large, complex pharmaceutical programs across multiple Biologics business units.

In this role, you will contribute to client relationship management, lead essential project activities, and ensure smooth operational execution of programs sourced to Biologics by McKesson. You'll work cross functionally to support clients, strengthen partnerships, and provide proactive solutions that meet program needs.

This position is ideal for someone who is highly organized, analytical, and passionate about creating a positive customer experience.

What You'll Do

Financial Management

• Ensure 100% accuracy of all client invoices prior to release.

• Review invoices, line items, and supporting documentation; escalate discrepancies as needed.

• Partner with Finance to ensure timely delivery and verification of billing.

Client Relationship Management

• Serve as a point of contact for client communications, project updates, and day to day inquiries.

• Support client expectations regarding service delivery and program performance.

• Provide proactive consultation on operational improvements, cost savings, and efficiency opportunities.

• Draft and deliver clear written and verbal communications (non-sales, non-IT).

• Contribute to client Quarterly Business Reviews (QBRs) by sharing performance updates and opportunities for enhancement.

Project Management

• Collaborate with Sales and clients to define project scope for new initiatives.

• Support or lead sub-projects for new product launches, service implementations, client-driven initiatives, and change requests.

• Manage project timelines, cross-functional communications, and tracking logs.

• Lead the internal change request process and communicate priorities across teams.

Account Management

• Review program documentation (BRDs, SOPs, WIs, system requirements, training materials) prior to production release.

• Maintain client-approved documentation in secure systems per company standards.

• Monitor performance against service level agreements (SLAs) and support corrective action plans when needed.

• Serve as first point of contact for operational issues, escalating as appropriate.

• Ensure timely and accurate delivery of program reports; verify data quality before client distribution.

• Interpret data and summarize insights for clients.

• Partner with internal teams and external vendors to support daily program operations and address vendor service/pricing concerns.

What You Bring

Minimum Requirements

Degree or equivalent and typically requires 2+ years of relevant experience.

Education

Bachelor's degree in a related field or equivalent experience

Skills/Experience Required

• 2+ years of project management experience

• 2+ years of experience in Healthcare, Pharmaceuticals, Client/Account Management, Finance, or Distribution

Additional Skills & Competencies

• Strong customer focus with the ability to create visible value

• Proven ability to manage multiple projects, timelines, and priorities

• Advanced organizational and project management skills

• Experience with process documentation and continuous improvement

• Strong analytical abilities - able to spot trends and propose solutions

• Advanced skills in Microsoft Excel and PowerPoint; experience with Visio and Project

• Excellent written and verbal communication skills

• Ability to build effective team relationships and collaborate across functions

Other Requirements

• Professional office environment

• Up to 25% travel required

Why Join Biologics by McKesson?

You will contribute to meaningful work that impacts patient lives while supporting some of the most innovative therapies in the industry. You'll gain exposure to cross-functional teams, high-visibility projects, and opportunities for professional growth within an industry-leading organization.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

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McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

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