BMV Assistant Branch Manager at City of Bloomington, Indiana

Work for IndianaBegin a fulfilling career with the State of Indiana by joining one of the largest employers in the state offering a range of opportunities across 60 agencies. At the state youll find competitive compensation a robust benefits package and a commitment to work-life balance. Most importantly youll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.About the Bureau of Motor Vehicles (BMV):The Indiana Bureau of Motor Vehicles has been named one of Indianas 2023 Top Workplaces by its employees.Our mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and is dedicated to fostering an environment where we:Invest in our employeesEngage our customersProvide sustainable systemsEmbrace product innovationRole Overview:The Assistant Branch Manager directs the workflow of Customer Service Representatives and assists with the overall duties and responsibilities of the branch. You will assist the Branch Manager in assessing branch needs and conduct meetings with your staff. You will work with leadership to train develop and mentor Customer Service Representatives to be proficient and accurate in their work.This position serves at the Portland and Hartford City Indiana BMV Branch Offices. Branch hours are:Sunday: ClosedMonday: PortlandTuesday: Hartford CityWednesday: PortlandThursday: Hartford CityFriday: PortlandSaturday: ClosedSalary:The salary for this position traditionally starts at $47320 annually and may be commensurate with education and experience.Use ourCompensation Calculatorto view the total compensation package.A Day in the Life: The essential functions of this role are:Oversee the branchs daily operations.Conduct meetings with branch staff.Assist leadership with scheduling for the branch.Assist with the daily opening and closing of the branch.Complete weekly reports.Complete daily records for all balances and deposits.Aid leadership in the resolution of escalated customer complaints.Partner with Branch Manager and HR staff to ensure training development evaluation and discipline is completed in accordance with policy.Monitor BMV inventory and office supplies.The job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Other duties responsibilities and activities may change or be assigned at any time.What Youll Need for Success: You must meet the following requirements to be considered for employment:High school diploma or equivalent.Two (2) years of experience as a manager in a service industry.Ability to communicate exceptionally with all variety of employees and customers.Experience with writing reports and presenting.A high level of critical thinking and the ability to troubleshoot.A drive to assist with the training and development of BMV employees.Supervisory Responsibilities/Direct Reports: This role may be utilized in a supervisory capacity based on agency needs.Benefits of Employment with the State of Indiana:The State of Indiana offers a comprehensive benefits package for full-time employees that includes:Three (3) medical plan options (including RX coverage) as well as vision and dental plansWellness Rewards Program: Complete wellness activities to earn gift card rewardsHealth savings account which includes bi-weekly state contributionDeferred compensation 457(b)account (similar to401(k) plan) with employer matchTwo (2) fully-funded pension plan optionsA robust comprehensive program of leave policies covering a variety of employee needs including but not limited to:150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothersUp to 15 hours of paid community service leaveCombined 180 hours of paid vacation personal and sick leave time off12 paid holidays 14 nn election yearsEducation Reimbursement ProgramGroup life insuranceReferral Bonus programEmployee assistance program that allows for covered behavioral health visitsQualified employer for the Public Service Loan Forgiveness ProgramFree Parkingfor most positionsFree LinkedIn LearningaccessEqual Employment Opportunity:The State of Indiana is an Equal Opportunity Employer and is committed to recruiting selecting developing and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application you can request assistance by contacting the Indiana State Personnel Department at .Required Experience:Manager Key Skills Administrative Skills,Time Management,Listening Skill,Leadership skills,Organizational Skill,Accounting & Finance,Business Process Skills,Communication,Relationship Management,Strategic Thinking Skills,Team Player Spirit,Budgeting Skills,Marketing Skills,Management Skill,Problem Solving Skills Employment Type : Full-Time Experience: years Vacancy: 1