BMW Genius at Voss Auto Network

Voss Village BMW is hiring a BMW Genius with an affinity for technology and a passion for delivering exceptional customer service.The BMW Genius is responsible for delivering comprehensive product information throughout the sales and after-sales processes. Our dealership seeks individuals with creativity to provide world-class customer-oriented support. We will provide everything else - including the most professional sales and customer-oriented training that is available.The right individual will be a self-starter with a track record of success in delivering customer satisfaction while maintaining attention to detail. Quality and passion are what set us apart from our competition. Our employees are our strongest asset and have contributed to the continued success of our organization.DUTIES AND RESPONSIBILITIES:Provides comprehensive product information throughout the sales process including vehicle configuration product presentation test drive delivery/handover and customer service after purchaseSupports the client advisor in product-related tasks and activitiesGreets customers in the sales and service departments and introduces BMW Genius servicesProvides extensive and customer-oriented product experience and explains complex features based on customers actual needsUtilizes app and web-based systems to help facilitate the sales process optimize customer satisfaction and ensure consistent delivery executionProvides transparent product information to the Genius community sales representatives and Contact Information Centers (CIC)Fully explains the application and benefits of vehicle features in both the sales and service environmentsMaintains constant communication with the designated sales personnel at the dealership on scheduled appointments vehicle deliveries and any scheduling changesArrives at scheduled appointments in a timely manner and maintains communication with clients regarding any changes to scheduled timeAcquires and maintains total product knowledge on all vehicles and understands competitors vehicle features benefits and potential shortcomingsKeeps clients sales and service staff abreast of new products features accessories etc. and their benefitsAchieves management-assigned client satisfaction objectives and follows up with new owners to ensure satisfaction with their delivery processQualificationsMaintains high ethical standards and a professional appearance at all timesMust have a valid drivers license with a good driving record. Have to be able to drive a manual transmission.Will have to work evenings and weekends when the customers are available.Must pass a background check and Drug screeningApply online or in-store today!Voss BMW620 Miamisburg-Centerville RoadCenterville OH 45459 - Careers Employment Type : Full-Time Experience: years Vacancy: 1