Online Student Ambassador - Federal Work Study at InsideHigherEd

Job Title: Online Student Ambassador - Federal Work Study Location: UNG-Dahlonega, GA Regular/Temporary: Temporary Full/Part Time: Part-Time Job ID: 287622 About Us Located in the fastest-growing region of the state, the University of North Georgia is a multi-campus university with an enrollment of nearly 20,000 students, making it one of the largest institutions in the University System of Georgia. UNG is focused on a mission of educational excellence, leadership development and community engagement opportunities that develop students into leaders for a diverse and global society. Through a variety of educational pathways that provide access and range from certificates and associate degrees to a professional doctoral program, UNG is responsive to regional education and economic development needs. Federally designated as a senior military college, one of the university's signature leadership programs is its 800-member Corps of Cadets on UNG's Dahlonega Campus.Job Summary The University of North Georgia is currently accepting applications for a federal work study student in the Distance Education and Technology Integration (DETI) department on the Dahlonega campus. The Online Student Ambassador supports the mission of the Online Student Success department within DETI, which is dedicated to helping online learners thrive through personalized support and digital engagement. In this role, ambassadors respond to student inquiries, send coaching appointment reminders, and provide peer mentorship through regular check-ins and encouragement. They assist all UNG students in navigating D2L, accessing virtual proctoring tools, understanding registration processes for online courses, and developing strong academic habits. Ambassadors also connect online students with university resources and contribute to departmental communication efforts through newsletters and social media. This position plays a key role in fostering a supportive and engaging virtual environment for online students.Responsibilities Respond to basic student inquiries via email and send appointment reminders to students requesting online success coaching.Provide general troubleshooting support or escalate technical issues to appropriate staff and assist students in navigating D2L, accessing virtual proctoring tools and understanding test-taking procedures.Serve as a relatable and knowledgeable peer mentor for online students, including encouraging and motivating online students through regular communication and check-ins.Connect online students with appropriate virtual or campus resources and support services including offering guidance on online course registration, study strategies, time management, goal setting, and online learning best practices.Assist in managing or contributing content to online student success newsletters or social media. Knowledge, Skills & AbilitiesFamiliarity with online courses at UNG, including D2L navigation and basic troubleshooting skills.Strong written and verbal communication skills, especially in virtual formats such as email, chat, and video.Peer-oriented, empathetic, and encouraging, with a desire to help fellow online students succeed and overcome academic challenges.Self-motivated, dependable, and organized, with attention to detail in student outreach and information handling.Willing to collaborate with staff and fellow ambassadors to support and engage online students.Required Qualifications Must be enrolled at the University of North Georgia in a minimum of six (6) credit hours to qualify as a student worker.Required Documents to Attach ResumeCover LetterFederal Work Study AwardUSG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.Institutional Values The University of North Georgia, a regional multi-campus institution and premier senior military college, provides a culture of academic excellence in a student-focused environment that includes quality education, service, research, and creativity. This is accomplished through broad access to comprehensive academic and co-curricular programs that develop students into leaders for a diverse and global society. The University of North Georgia is a University System of Georgia leadership institution and is The Military College of Georgia. More details on the UNG Mission, Values, Vision, and Culture can be found at https://ung.edu/about/mission-vision-values.php Equal Employment Opportunity The University of North Georgia, a unit of the University System of Georgia, is an Affirmative Action/Equal Opportunity employer and does not discriminate on the basis of race, color, gender, sex or national origin, age, disability, religion, genetics or veteran status. Georgia is an open records state. Also, UNG is a federal contractor and desires priority referrals of protected veterans.Other Information This role is not considered a position of trust. Please note: the University of North Georgia career board updates daily, positions are subject to be removed without prior notice or before the posting expires.