Body Shop Customer Service Representative (CSR) at Kayser Ford

Job Summary: We are looking for a Body Shop Customer Service Representative (CSR) to join our growing team! The right candidate will have excellent interpersonal and communication skills and the ability to successfully educate customers on our process and current timelines.BenefitsHealth Dental and Vision InsuranceGenerous PTOPaid Holidays401k MatchOpportunities for AdvancementAnd much more!ResponsibilitiesPromote and seek out opportunities to deliver a top-notch customer experienceGreet customers in person over the phone or via email.Listen to customer concerns regarding vehicle damage.Provide updates on repair progress.Address questions or complaints promptly and professionally.Assist with scheduling repair appointments.Work with estimators or insurance adjusters to ensure accurate repair estimates.Help coordinate vehicle drop-off and pickup times.Enter customer and vehicle information into shop management systems.Maintain accurate records of estimates repair orders and customer communication.Process payments and insurance claims.Serve as a liaison between technicians estimators and customers.Communicate changes or delays in the repair process.Conduct follow-up calls after service is complete to ensure customer satisfaction.Assist in handling customer feedback or concerns post-repair.QualificationsHigh school diploma or general education degree (GED)Customer Service Experience (automotive industry preferred)Strong communication and interpersonal skillsAttention to detail and organizational abilitiesAbility to multitask in a fast-paced environmentFamiliarity with shop management software (e.g. DealerTrack)Knowledge of auto body repair processes (a plus but can be learned on the job)Sufficient reading skills to read analyze and interpret general business periodicals professional journals technical procedures or governmental regulationsStrong writing skills to respond to inquiries via email and generate business correspondencePresentation skills to share information and respond to questions from groups of managers clients customers and the general publicMathematical skills to calculate figures and amounts such as discounts interest commissions proportions percentages area circumference and volumeAbility to interpret and follow instructions shared in written oral diagram or schedule formClean driving record & valid drivers licenseAbout Us:Customers: The focus of everything we do. Employee Involvement: Our way of life. Integrity: Must never be compromised! Kayser began selling and servicing cars back in 1925 and has since grown tosell Chrysler Dodge Jeep Ram Chevrolet Buick Isuzu Trucks Ford and Lincoln brands in seven locations:Sauk Prairie Pulaski Oconto Falls Watertown and Madison. Weve been doing business in Wisconsin for over 95 years because people trust us. Come experience it for yourself.We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.Required Experience:Unclear Seniority Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Employment Type : Full-Time Experience: years Vacancy: 1