Book & Gift Shop Customer Service Part Time at Catholic Diocese of Lansing

Holy Spirit Brighton is seeking a part-time Customer Service Representative in the Book & Gift shop. The position is every Monday and every 3rd Sunday for a total of 8-12 hours per week. This is an non-exempt position that reports to the Business Manager.General Summary:Provide prompt and courteous customer service with a welcoming & Christian spirit assisting all visitors seeking book and gift items to help themselves and others grow in their Catholic faith.Principal Duties and Responsibilities:Assist customers with product selectionUtilize cash register for sales transactions giving accurate change using credit card machine as neededAnswer telephone inquiries to assist customers with information and ordersBe attentive to customer needs cognizant that they may be going through a difficult time and desire to sharePromote Catholic teaching and devotions while interacting with customersHelp Customer with special orders sometimes spending a significant amount of time locating requested items and document Special Orders on appropriate worksheetsNotify customers when special order items are received from vendors and update the Special Order worksheet appropriatelyFollow Bookshop procedures to document and manage customer orders and daily tasksWork as part of a cohesive team to ensure co-workers know the status of tasks in progressReceive orders of packaged books and gift items verifying quantity received against packing slip and updating order worksheets accordinglyScan books received from vendors into the Libib book inventory app via phone app or manually by PCScan books sold to customers with handheld scanner for Libib app updatingUpdate Libib app based on books sold using scanner to PC note and modify inventory manuallyPrice incoming stock based on criteria provided by ManagerMaintain a clean environmentAssist with filing of invoices statements special orders forms and other documentationPeriodically organize storage areas for out-of-season stock regular stock and boxesClean and repair damaged items as necessary based on individual abilityRestock books/gift items as they are soldIdentify items to be re-ordered and update Reorder WorksheetPack and store out of season items creating new displays with seasonal changesAssist in ordering books and other items as requested by ManagerKnowledge Skills and Abilities:Education: Bachelors degree or equivalent preferred minimum: High school graduate Experience: Cashier or Sales experience preferredRequirements: Competency in computer desktop software Windows Gmail Google Docs/Sheets and/or Microsoft Word and Excel. Must be a practicing Catholic active in his/her parish. Must have a valid drivers license. Must pass background check and attend Virtus Child and Youth Protection Training. Some weekend work is required.Physical Demands: While performing duties employee has to stand for long periods of time use hands in repetitive motion tasks and answer telephone calls. The position also requires some stooping and bending while restocking . Employee is expected to work onsite Sunday and Monday. Employee must be able to lift 40 lbs.The above statements describe the general nature and level of work of the position. They are not an exhaustive list of all responsibilities duties and skills.To apply for the position please submit a cover letter and resume to the online application. Key Skills Bidding,Apps,Benefits,Corporate Recruitment,Android Development Employment Type : Part-Time Experience: years Vacancy: 1