Box Office Manager | Full-Time | Grand Junction Convention Center at Oak View Group

Oak View GroupOak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.Position SummaryTheBox Office Manager will control all ticket inventories and oversee the processing of orders and payments. Utilizing ticketing software he/she will create ticketing for events and financial reports; manage and participate in the development and administration of an annual budget; direct the forecast of additional funds needed for staffing equipment materials and supplies; direct and monitor expenditures. The Box Office Manager is responsible for the selection training motivation and evaluation of all Box Office personnel and the management of all aspects of customer service related to internal and external customers.This role pays an annual salary of $58000-$63000Benefits for Full-Time roles: Health Dental and Vision Insurance 401(k) Savings Plan 401(k) matching and Paid Time Off (vacation days sick days and 11 holidays)This position will remain open until March 13 2026.ResponsibilitiesBuild all events in the Ticket Master ticketing system including seating manifests price tables hold/kills discounts pre-sales etc.Oversee all financial reconciliation in regards to daily reports monthly reports and event settlementManage all information being sent and posted through ticketing systemAct as systems administrator for ticketing system and liaison between staff promoters presenters and the facilityResponsible for system upgrades occasional testing of new software and routine maintenance and trouble-shootingPrepare all ticketing reports for and work with tenants on system training and related premium ticketing servicesUpdate and relay all box-office related event information to each department and clientInvestigate and resolve ticket-related issuesResponsible for season ticket renewal mailings processing of season ticket monies and printing/mailing of season ticketsResponsible for all season ticket holder customer service related upgrades priority point systems etc.Responsible for the collection of all ticket monies tracking of accounts payable/receivable and preparation of sales reports/ticket revenue updates (this includes parking monies)Work with sales reports/ticket revenue updatesWork with sales and marketing departments to set up various ticket discounts and promotionsOversee will call for all ticketed events ensuring compliance to all relevant ticket lawsProcess/fill approved charity ticket requests; document all complimentary tickets issuedTrack attendance for all events including pre-sales walk-ups promotions discounts etc.Process donor seat selection and retentionManage of all aspects of customer service as it relates to both internal and external customers enforcing Oak View Groups principles and corporate initiativesDirect the creation and control of fiscal budget for the Box Office departmentPlan organize and coordinate the Box Office efforts for a public assembly facility stadium. arena or convention centerDevelop and implement comprehensive ticket sales programsPlan direct evaluate and provide leadership to Box Office personnelEstablish and maintain effective working relationships with internal/external customersAnalyze challenges identify alternative solutions project consequences of proposed actions and implement recommendations in support of organizational objectivesComprehend and make inferences from written sales materialsExercise confidentiality and integrity upon handling customer personal/financial informationComplete all duties with a customer service focus through teamwork and dedication to Oak View Groups principlesQualificationsBachelors Degree from an accredited college or university with major coursework in business management sports management business administration or other related fieldMinimum of 3-5 years of increasingly responsible box office/ticketing experience preferable with a sports facility convention center performing arts facility or other multi-purpose public assembly facilityKnowledge of operational characteristics services and activities of stadium arena public assembly facility or convention center sales programsKnowledge of federal state and local regulationsDemonstrated proficiency in Microsoft Office applications and word processing spreadsheets database presentation graphic design PowerPoint and Internet softwareFamiliarity with Ticketmaster ticketing softwareKnowledge of terminology used in box office/sales settingsKnowledge of principles of budget preparation and controlCommunicate clearly and concisely both orally and in writingMake basic arithmetic calculations (addition subtraction multiplication and division) either manually or through the use of a calculatorWork a flexible schedule including early mornings days evenings overnight weekends holidays extended (long) work days and extended number of days depending on event scheduleStrengthened by our Differences. United to Make a DifferenceAt OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.Equal Opportunity EmployerOak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.Required Experience:IC Key Skills Abinitio,Administration And Accounting,Android,Bid Management,Inventory Management,Embedded C Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 58000 - 63000