Broadband & Telecommunications Customer Service Representative at Apprenticely

Apprenticely is helping Central Arkansas Telephone Cooperative (CATC) hire a Broadband &Telecommunications Customer Service Representative in Bismarck AR.About the Employer:Central Arkansas Telephone Cooperative (CATC) is a member-owned rural cooperativecommitted to delivering reliable broadband and telecommunications services to the communitieswe serve. Our mission is to support local residents businesses and farms with dependableconnectivity and exceptional service. As a cooperative we prioritize people and strive tostrengthen rural communities through service fairness and innovation. We live by our moto:Owned by those we serve$17 - $19 an hourThe Customer Service Representative serves as the first point of contact for cooperativemembers and customers. This role assists with service questions billing inquiries and accountneeds. The ideal candidate is friendly service-minded and enjoys helping neighbors in a close-knit community. Because we are a small organization flexibility problem-solving andteamwork is essential.Key Responsibilities Provide courteous and professional support via phone email and in-person interactions. Assist members with:o New service applications and upgrade requestso Account changes and service plan explanationso Billing inquiries payments and financial assistance options Coordinate with field technicians and internal team members to ensure timely resolutionof all member concerns. Assisting Customer Service supervisor in developing marketing strategies. Maintain accurate customer and account information in cooperative systems. Explain cooperative policies service offerings and billing practices in a clear and helpfulmanner. Identify member needs and recommend services that support their household businessor agricultural operation. Support improvements to processes that enhance member experience. Represent the cooperative positively and professionally in all interactions.Qualifications High school diploma or equivalent required; additional education or training preferred. Prior experience in customer service telecommunications broadband technical supportor related fields is preferred. Strong communication patience and active listening skills. Ability to remain calm professional and equitable when addressing issues or complaints. Comfortable working with computers billing systems and customer management tools. Basic understanding of internet Wi-Fi and networking concepts (or interest in learning). Strong organizational skills and the ability to manage multiple responsibilities in a small-team environment. A desire to support and strengthen rural communities through member-focused service.What We Offer Competitive compensation Cooperative-driven workplace with a community focus Health retirement and other benefits Training and professional development opportunities A friendly mission-driven work culture where your work supports your neighborsWhats an Apprenticeship An apprenticeship is a full time position with a focus on learning! During your first year of employment you are guaranteed formal training a mentor and a pay raise! Employers who have committed to the apprenticeship model for hiring are committing to building you and your career. Youre encouraged to apply even if your experience doesnt precisely match the job description. Apprenticeship positions welcome diverse applicants who are looking to grow their career in IT!How does the interview process work We want to get to know you! Apprenticely will conduct an initial phone interview and knowledge assessment. If your skills and interest match with the employers needs well share your resume or ask you to apply directly with them. After that the employers will continue with their recruiting and interview process. If you are a match an offer will be made for you to get started in your new apprenticeship role! Well be here to make sure your apprenticeship year goes smoothly and that you are set up for career growth and success!Keep in touch with us on social mediaLinkedin . Facebook . InstagramThe Arkansas Center for Data Sciences dba Apprenticely will not discriminate against apprenticeship applicants or apprentices based on RACE COLOR RELIGION NATIONAL ORIGIN SEX (INCLUDING PREGNANCY AND GENDER IDENTITY) SEXUAL ORIENTATION GENETIC INFORMATION OR BECAUSE THEY ARE AN INDIVIDUAL WITH A DISABILITY OR A PERSON 40 YEARS OLD OR OLDER. Apprenticely will take affirmative action to provide equal opportunity in apprenticeship and will operate the apprenticeship program as required under Title 29 of the Code of Federal Regulations part 30SMS terms: Arkansas Center for Data Sciences (ACDS) DBA Apprenticely offers you the option to engage in SMS text conversations about your application for jobs and training programs. By participating you also understand that message frequency may vary depending on the status of your job application and that message and data rates may apply. Please consult your carrier for further information on applicable rates and fees. Carriers are not liable for delayed or undelivered messages. Reply STOP to cancel and HELP for help. View our Privacy & SMS Policy: may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.Required Experience:Unclear Seniority Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Employment Type : Full Time Experience: years Vacancy: 1 Monthly Salary Salary: 17 - 19