Managed Services Business Analyst at HCTec

POSITION SUMMARY:The Managed Services Business Analyst is responsible for optimizing daily managed services operations by improving performance efficiency and compliance with industry standards. This role combines technical knowledge with core business analysis skills including data reporting process evaluation and requirements gathering to enhance service delivery. The ideal candidate understands how to use data insights and business analysis methods to drive continuous improvement in a managed services environment.Essential Functions:To perform this job an individual must perform each essential function satisfactorily with or without reasonable accommodation.Key Responsibilities:Track and analyze managed services performance metrics and identify trends to support business decisions.Identify inefficiencies gather requirements and collaborate with teams to design and implement improved processes.Produce regular performance reports and use data insights to recommend operational and business improvements.Ensure processes follow industry standards healthcare compliance requirements and recommended best practices.Work with IT teams managed services staff and stakeholders to clarify needs support solutions and resolve escalated issues.Lead initiatives that enhance service quality efficiency and overall business outcomes.Create and update process documentation workflows and knowledge base materials to support clarity and consistency.Additional Information:Demonstrate regular and reliable attendanceAvailability to work flexible hours including evenings and weekends as neededPerform other duties as assignedRegular overnight travel (up to 30%) by land and/or airConfidentialityAccess to and/or work with sensitive and/or confidential informationHIPAAExhibit a basic understanding of healthcare regulation and compliance (e.g. HIPAA). Skilled in the application of policies and procedures. Knowledge of Corporate Standards and Recommended PracticesKnowledge Skills & Abilities:Education:A bachelors degree in Information Technology (IT) Computer Science Business Administration Healthcare IT or a related field is often preferredExperience:3-5 years of experience in IT service management managed services operations or a related fieldKey Qualifications:Familiarity with performance monitoring reporting and process optimization in a managed services environmentStrong communication and interpersonal skills with the ability to collaborate across departments and levels of an organizationAbility to analyze complex data and translate insights into actionable strategies for operational improvementCreative problem-solving abilities and attention to detailHighly organized with strong problem-solving and decision-making abilitiesRequired Experience:IC Key Skills Accounts Assistant Credit Control,Autocad Design,Corporate Risk Management,Lab Testing,AC Maintenance,Accident Investigation Employment Type : Full-Time Experience: years Vacancy: 1