Business Analyst, Customer Operations (Starlink) at SpaceX

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible with the ultimate goal ofenabling human life on Mars.BUSINESS ANALYST CUSTOMER OPERATIONS (STARLINK)Starlink our revolutionary satellite constellation will deliver low-latency broadband internet worldwide. As an early member of the Starlink Customer Operations department you will be responsible for analyzing data about Starlink customers and translating it into reporting recommendations and tooling to improve both our customers experience and internal Starlink program operations.RESPONSIBILITIES:Conduct analyses (SQL queries other methods) that identify issues and opportunities impacting our customers including actionable recommendations that quantifiably change outcomesIntegrate with all levels of the business to understand current workflows and identify systematic gaps; help rapidly answer tactical business questions through analytical frameworksDefine and develop department-level metrics and associated dashboards that quantify the health of our operation and influence changeDevelop automation that mitigates business risk or creates efficiencies within Starlink Customer Operations and across functionsOwn data integrity tool maintenance and reporting quality for the Starlink Customer Operations teamTrain internal users and leaders on dashboard and tool usage assist in troubleshootingImprove data capture for future Customer Operations use cases tracking and identifying front-end requirements collaborating with software development teams on table developmentSupport new market launches continuous improvement and larger cross-functional strategic initiativesBASIC QUALIFICATIONS:Bachelors degree2 years of experience in reporting and analytics within customer operations manufacturing quality human resources purchasing operations cost accounting supply chain management or consulting1 years of experience with SQL and creating/managing dashboards using data visualization tools (e.g. Tableau Power BI Looker)PREFERRED SKILLS AND EXPERIENCE:Bachelors degree in business supply chain management information systems computer science engineering or economics1 years of experience with scripting languages (i.e. Python R)SQL proficiency (i.e. advanced joins views/table distinctions and basic query optimizations)Advanced understanding of database structures query optimizations ETL developmentStart-up consulting or other demonstrated experience in a high-growth fast-paced rapidly changing environmentStrong project management and self-directed prioritization skillsExceptional ability to communicate technical concepts to non-technical audiences at all organizational levelsAbility to develop and maintain strong relationships across disciplines and with multiple levels of managementExperience working with customer operations teams and tools (e.g. ticketing account management communications tools)ADDITIONAL REQUIREMENTS:Position may involve long hours and weekend work as neededThis position may require travel between our sites to support Starlink Customer OperationsCOMPENSATION AND BENEFITS:Pay range:Business Analyst/Level I: $80000.00 - $100000.00/per yearBusiness Analyst/Level II: $90000.00 - $115000.00/per yearYour actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills education and experience.Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives in the form of company stock stock options or long-term cash awards as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical vision and dental coverage access to a 401(k) retirement plan short and long-term disability insurance life insurance paid parental leave and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees in Washington State accrue paid sick time in compliance with state and federal law. Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday.ITAR REQUIREMENTS:To conform to U.S. Government export regulations applicant must be a (i) U.S. citizen or national (ii) U.S. lawful permanent resident (aka green card holder) (iii) Refugee under 8 U.S.C. 1157 or (iv) Asylee under 8 U.S.C. 1158 or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here. SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit competence and qualifications and will not be influenced in any manner by race color religion gender national origin/ethnicity veteran status disability status age sexual orientation gender identity marital status mental or physical disability or any other legally protected status.Applicants wishing to view a copy of SpaceXs Affirmative Action Plan for veterans and individuals with disabilities or applicants requiring reasonable accommodation to the application/interview process should reach out to.Required Experience:IC Key Skills SQL,Agile,Business Analysis,Visio,Waterfall,Business Process Modeling,Requirements Gathering,User Acceptance Testing,Business requirements,SDLC,Systems Analysis,Data Analysis Skills Employment Type : Full Time Experience: years Vacancy: 1 Monthly Salary Salary: 80000 - 100000