Business Analyst (QA/UAT) at Endurance IT Services

Job DescriptionJob DescriptionAbout Us: Endurance IT Services provides Managed IT Services, Cybersecurity Solutions, and IT Consulting to help businesses stay secure and productive. We also offer IT Staffing for Direct-Hire, Contract-to-Hire, and Contract roles, plus internal full-time positions.*Some opportunities may not be exclusive and can change as we work with clients—but our goal is always to help candidates find the right job.Job OverviewWe are seeking a Business Analyst (QA/UAT) to own and elevate User Acceptance Testing and quality assurance across product releases, while supporting project execution through clear workflow understanding, tight cross-team communication, smart prioritization input, and data-driven impact tracking.Responsibilities:1. Lead UAT & QA execution (primary focus)Build, run, and maintain UAT and regression test plans for new features and releases.Write clear test cases and acceptance criteria tied to real user workflows.Execute tests across web/app/API surfaces; document results, defects, and risk levels. Partner with Product and Engineering to triage issues, confirm fixes, and sign off on readiness.Improve the UAT process over time (coverage, repeatability, automation opportunities, documentation).2. Process & workflow mappingDocument current-state business and user workflows end-to-end.Identify gaps, edge cases, dependencies, and handoff risks.Help define future-state workflows as new features are introduced.3. Business–Engineering translationTurn business needs and stakeholder input into precise, implementable artifacts: user stories, acceptance criteria, workflow diagrams, and testable requirements.Clarify ambiguity early to prevent rework and reduce cycle time.4. Prioritization supportAssist PMs by highlighting impact vs. effort tradeoffs, dependencies, and user risk.Help keep backlogs clean, well-scoped, and testable.5. Data / impact analysisDefine success metrics with PMs (KPIs, operational measures, adoption signals).Track pre/post-release performance and surface trends or regressions.Provide clear insights to guide improvements.6. Change management & rollout supportSupport launch readiness with lightweight training materials, internal FAQs, and release notes.Help internal teams (ops, client success, sales) understand what changed and why.Capture feedback during rollout and drive follow-up fixes or enhancements.What success looks like in this role Releases ship with high UAT coverage and low post-release defects.Stakeholders consistently say testing is organized, transparent, and reliable.Engineering gets clear, minimal-back-and-forth requirements + reproducible bugs.Backlogs stay well-groomed, testable, and aligned to priority outcomes.Rollouts are smooth, with teams equipped to support clients immediately.Tools youʼll likely useJira (tickets, stories, defects)Confluence (process + test documentation)Postman / Swagger (API testing)Excel / MSFT Products (test tracking, analysis)Basic SQL or BI tools a plus for impact analysis