Business Analyst (Software) at NextGen | GTA: A Kelly Telecom Company

Requirements:Typically has 3+ years of relevant technical or business work experience.Bachelor's Degree in Computer Science, Information Systems or Business Administration.Job Description:This role acts as a critical liaison between product managers, engineering, operations, and business stakeholders, ensuring that new features and enhancements are delivered effectively and aligned with business objectives.Be the bridge between product, engineering, QA, and operations, ensuring alignment and shared understanding at every step from solutioning to delivery.Collaborate closely with engineers throughout the product development cycle, from concept ideation to deployment and supporting UAT to ensure features meet business and technical requirements.Help capture and refine business requirements by working with cross-functional stakeholders.Gather input to define product concepts and contribute to roadmap planning.Author detailed, user-centric requirements and user stories that position our development team for success.Lead and facilitate cross-functional working sessions to discover and prioritize the right platform capabilities.Assist in executing pilots and trials, including post-trial measurement.Provide functional and technical troubleshooting for existing applications and perform fixes/enhancements as needed.Support data instrumentation and analytics, including collection and analysis of KPIs across platform capabilities.Monitor feature progress, identify risks, and communicate updates to program and product leaders.