Business Analyst at Tek Ninjas

Job Title: Business Analyst Location: Stamford CT 06902 Duration: 12 *Hybrid work setup* Detailed Job Description Act as POC for digital sales ECAF escalation management Investigate and diagnose customer reported issues with software applications or systemsMust keep track of SLAs and always meet mandated time window to address audit findingscustomer complaintsEngage relevant teams to research systematic issuesgaps in business process and open necessary intakes to resolveMaintain accurate documentation of ECAF logs research reported issues and resolutionsProvide executive writeup to VPsSVPs on each ECAF Minimum years of experience >10 years Top 3 responsibilities you would expect the Subcon to shoulder and execute Must keep track of SLAs and always meet mandated time window to address audit findings customer complaints Engage relevant teams to research systematic issuesgaps in business process and open necessary intakes to resolve Maintain accurate documentation of ECAF logs research reported issues and resolutions Must Have Skills Business Analyst Telecom Domain Knowledge Nice to have skills Act as POC for digital sales ECAF escalation management Investigate and diagnose customer reported issues with software applications or systems Key Skills SQL,Agile,Business Analysis,Visio,Waterfall,Business Process Modeling,Requirements Gathering,User Acceptance Testing,Business requirements,SDLC,Systems Analysis,Data Analysis Skills Employment Type : Full Time Experience: years Vacancy: 1