Business Development Coordinator (BDC) at Roberts Motors

BDC RepresentativeJoin our team at Roberts Motors in Alton IL and lets win together! We are seeking a professional responsible and outgoing person to work in our BDC (Business Development Center). As a BDC Rep youll be responsible for handling sales leads that come into our dealership and maintaining quality relationships with our current customer base. Overall youll be instrumental in helping us increase overall dealership sales. This is a great opportunity to get your foot in the door with us!ResponsibilitiesHandle incoming phone callsHandle leads and appointment settingConduct internal CSI calls and emailsWork directly with managers on deals that involve internet customersSet appointments for prospective and current customers to meet with a member of the sales teamManage high volume of customer inquiries through phone email text/chat per salesUpdate client information in our CRM Report dailyFollow-up with existing customersFollow-up with prospective customersFollow-up with missed/cancelled customer appointmentsEnsure Customer SatisfactionProduct knowledge/function is key with all the different vehicles on a daily basisMaintaining daily contact target/appointment targetMust be able to contribute to positive team environmentQualificationsSuccessful Customer Care Representatives MUST have excellent telephone skillsSelf- Motivated and EnergeticYou as the Representative must have the ability to instantly build rapport with the customerA friendly/professional demeanor with excellent written and oral communication skillsYou MUST enjoy the phone and have the willingness to help customers overcome objections in order to set the appointmentStrong organizational skills with the ability to multitask and meet daily goalsFollow up with customers effectivelyCold calling/Call center skillsJob RequirementsExcellent computer skills required.Knowledgeable to call center environment.Automotive experience helpful but not required.Able to communicate persuasively with customers to set appointments.Willingness to undergo a background check in accordance with local law/regulations18 years of age or older to comply with the company driving policyBenefits:401(k) matchingDental insuranceEmployee discountHealth insuranceProfessional development assistanceReferral programSchedule:8 hour shiftMonday to FridayExperience:Customer service: 1 year (Preferred)Business Development Center (BDC): 1 year (Preferred)Job Type: Full-timePay: From $16.00 to $18.00 per hour based on experience plus Bonus based on performance.Expected hours: 40 per weekBenefits:401(k)401(k) matchingDental insuranceEmployee discountHealth insuranceProfessional development assistanceReferral programSchedule:8 hour shiftMonday to FridaySupplemental Pay:Bonus payAbility to commute/relocate:Alton IL 62002: Reliably commute or planning to relocate before starting work (Required)Experience:Customer service: 1 year (Preferred)Work Location: In personRequired Experience:IC Key Skills Business Intelligence,Children Activity,Business Analysis,Corporate Sales,ABB,Corporate Development Employment Type : Full-Time Experience: years Vacancy: 1 Hourly Salary Salary: 16 - 18