Business Development Representative at Gladly

About Gladly:Uniquely powered by Customer AI Gladly is the only CX platform that puts the customer not tickets at the center of every conversation. Trusted by the worlds most customer-centric brands including Crate & Barrel Ulta Beauty and Tumi Gladly delivers radically efficient and radically personal was built for B2C leaders who refuse to compromise on operational efficiency or experience. With Gladly every conversation feels uniquely tailored and instantly responsive emotionally intelligent and operationally precise deeply personal and effortlessly scalable. At the heart of our simply powerful platform is Gladly Customer AI uniquely designed to maintain a single continuous conversation across all channels while striking the perfect balance of technology and human connection. Learn more at.The TeamJoin Gladlys high-trajectory Sales Development team a collaborative group fueled by underdog grit and a passion for excellence. We are foundational to our go-to-market strategy reporting to the Sales Development Director and partnering closely with Account Executives. This teams impact is significant driving new business and directly contributing to the adoption of Gladly Customer AI.The OpportunityThis is a high-trajectory role for a proactive resilient builder ready to accelerate their career. Were looking for a future sales leader with the curiosity ownership and hunger to thrive in a fast-paced SaaS environment. As a BDR youll act as a strategic ambassadoreducating B2C executives on how Gladlys Customer AI delivers service thats both radically efficient and radically personal. The ideal candidate brings proven BDR/SDR experience and a track record of consistently exceeding sales-qualified opportunity targets.What Youll DoDevelop territory & targeting strategyPartner closely with Account Executives to build and execute focused territory plans identify high-potential accounts and secure first meetings with the right B2C decision-makers.Do deep research on accounts & personasGo beyond surface-level data: research each companys business model CX strategy tech stack and key initiatives so your outreach is specific relevant and hard to ignore.Generate new opportunitiesCreate a steady stream of first meetings and pipeline through consistent high-activity prospecting and creative problem solving.Run multi-channel creative outreachEngage prospects through a thoughtful mix of phone email LinkedIn SMS and ad-hoc touches (video voice notes event-based outreach) tailored to each account and persona.Collaborate & feedback-loopShare voice-of-customer insights with Peers AEs and Marketing to improve messaging campaigns and our overall go-to-market approach.Continuously improveStay on top of AI CX and competitive trends in B2C to sharpen your point of view and bring fresh angles into your outreach.What Were Looking ForProven SDR/BDR experience in SaaS or high-velocity sales with strong outbound fundamentals.Ownership mentality you take responsibility move with urgency and follow through.Resilience and grit bouncing back quickly and staying solution-oriented.High curiosity digging deep into prospects their business and their pain points.Excellent written and verbal communication with strong emotional intelligence.Strong work ethic and time management knowing how to prioritize and execute.Adaptability and agility in fast-changing environments.Coachability and hunger to grow always looking to improve and elevate your craft.Research-driven mindset using insights to create relevant high-quality outreach.Salary for this role: $65000 base $35000 variable annually equity benefitsThe cash compensation above includes base salary and is not reflective of potential commission for employees in eligible roles or annual bonus targets under Gladlys bonus plan for eligible addition to cash compensation all Gladlys employees are eligible to participate in Gladlys equity incentive plan to receive stock options per the terms of the agreement. Individual compensation packages are based on a few different factors unique to each candidate including their career level skills experience specific geographic location qualifications and other job-related reasons.Why Join GladlyAt Gladly were not just building softwarewere transforming an industry. We take a people-first approach both in our product and our culture. When you join us youll enjoy:Competitive salaries stock options and comprehensive benefitsGenerous paid time off parental leave and home office stipendsA fully remote work environment with opportunities for in-person team gatheringsA strong commitment to professional growth and an inclusive workplace where diverse perspectives thriveAt Gladly we believe in challenging the status quo celebrating grit and striving for excellence. We thrive as a team by embracing transparency collaboration and a customer-first mindset. If this role excites you but you dont meet every qualification we still encourage you to apply. Diverse perspectives and experiences are the cornerstone of our success.Required Experience:Unclear Seniority Key Skills Business Development,Sales Experience,B2B Sales,Time Management,Cold Calling,Outbound Sales,Account Management,Salesforce,Inside Sales,Telemarketing,CRM Software,Lead Generation Employment Type : Full Time Experience: years Vacancy: 1