Business Operations Analyst at AFL

AFL manufactures industry-leading fiber optic cable connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today we manufacture thousands of products generate in excess of $2B in revenue and employ approximately 9000 associates worldwide. At AFL we recognize that our associates are our greatest asset. We hire and train each individual investing in them to ensure success in their careers. With a commitment to professional development and growth let us connect you to your next career opportunity.What We OfferProfessional development training and tuition reimbursement programsOpportunities for career advancement with an industry-leading companyRemote Office Schedule or Hybrid schedule optionsFlexible time off policy401K Company matchExcellent medical dental vision and life insurance policy optionsResponsibilities:Process & Operational ManagementDocument maintain and improve business processes templates and standard operating procedures that support PLM efficiency and consistency.Execute and manage recurring operational tasks to free PLM leadership for strategic initiatives.Support the rollout and adoption of new or improved systems tools and workflows to enhance productivity and accuracy.Maintain training materials and job aids for PLMs ensuring clarity and consistency across systems and processes.Project & Task CoordinationTrack open actions and follow up to ensure timely completion across Product Management Engineering and Sales.Manage assigned projects or workflow improvements from initiation through completion.Serve as an operational extension of leadership for day-to-day project execution helping teams stay aligned and on schedule.Data & Performance MonitoringMonitor performance metrics that support process improvements and PLM workload management.Prepare clear summary updates presentations dashboards and visuals to support informed decision-making.Deliver accurate and timely data and insights to enhance visibility support prioritization and ensure accountability across multiple concurrent initiatives.Cross-Functional SupportPartner closely with internal teams to support key operational deliverables such as quotations lead-time updates customer documentation and contract or submission requirementsProactively identify and communicate bottlenecks risks and insights for review and action.Support customer satisfaction initiatives by ensuring follow-through on commitments and maintaining visibility to high-priority tasks.Communicate proactively with stakeholders to ensure alignment clarity of expectations and continuity of workflow.Surface recurring issues or opportunities for improved process efficiency and customer experience.Personal Qualities:Highly organized and detail oriented.Proactive and self-motivated with a strong sense of accountability.Collaborative mindset with the ability to work across multiple teams and functions.Comfortable managing multiple priorities in a fast-paced environment.Skilled at organizing and interpreting financial information to support operational reviews and leadership updates.Qualifications:Bachelors degree in Business Operations or a related field.24 years of experience in business operations project coordination or a similar role.Proficiency in Microsoft Office Suite (Excel PowerPoint Word); experience with data visualization tools is a plus.Familiarity with product lifecycle management (PLM) processes and systems preferred.Experience creating and maintaining documentation and training materials preferred.Working Conditions:Environment: Office-based work environment.Travel: Occasional travel (domestic or international) as needed.Required Experience:IC Key Skills SQL,Agile,Business Analysis,Visio,Waterfall,Business Process Modeling,Requirements Gathering,User Acceptance Testing,Business requirements,SDLC,Systems Analysis,Data Analysis Skills Employment Type : Full-Time Department / Functional Area: Operations Management Experience: years Vacancy: 1