Business Support, Customer Service at JLL

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward. This role will be responsible for monitoring various technology systems supporting facility operations. They will respond to incoming calls emails and web requests from various stakeholders dispatching work orders to the operations team all in a timely manner.In addition this individual will actively demonstrate commitment to providing excellent customer service and representing JLLs Mission Values and Goals.This individual plays an integral part of the facility operations team monitoring various systems across our operations responding to triggered alerts and dispatching work orders to the operations team all in a timely manner. They will also respond to incoming calls emails and web requests from various addition this individual will actively demonstrate commitment to providing excellent customer service and representing JLLs Mission Values and Goals in all interactions with internal and external customers. This individual must be computer savvy know how to escalate emergency issues and engage in a collaborative and dynamic work environment.In Addition this individuals responsibilities will entail:Research required information using available resourcesIdentify and escalate priority issuesIdentify areas of opportunity and utilize skill/knowledge to suggest improvementsRoute calls to appropriate resourcesComplete all assigned callbacksMonitor telephony queue time data to maximize productivity.Provide accurate timely client work orders which result in highly satisfied customersAdhere to the business unit specified client-driven standards.Complete data entry using multiple work request applicationsMaintain individual productivity statistics/performance metricsStrong organizational and management skillsAbility to multi-task and work both in a team and independentlyAbility to function effectively in a dynamic work environmentExcellent interpersonal skills; strong emphasis on customer serviceExcellent business writing and verbal communicationsStrong analytical abilityDetail-orientedQualificationsAssociates degree in facilities management building business or other related fieldYears of relevant experience preferred2 years experience with Facility or Property Administration preferredSkills and knowledgeSuperior customer service skills and orientationAbility to maintain professionalism at all times under stressful situationsAbility to plan and manage work under time constraintsAbility to multitask and work without direct supervisionProficient in MS Office and possess strong written verbal and people skillsStrong organizational skills and collaborative styleCompensation: $21.42 per hourShift: Monday- Friday 6:00AM- 2:00PMThis position does not provide visa sponsorship. Candidates must be authorized to work in the United States without employer sponsorship.Location:On-site Atlanta GAIf this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health. Some of these benefits may include:401(k) plan with matching company contributionsComprehensive Medical Dental & Vision CarePaid parental leave at 100% of salaryPaid Time Off and Company HolidaysEarly access to earned wages through Daily PayJLL Privacy NoticeJones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.Accepting applications on an ongoing basis until candidate identified. Key Skills Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator Employment Type : Full-Time Experience: years Vacancy: 1