Business Systems Analyst 3rd Shift (Remote) at RTX

Date Posted:Country:United States of AmericaLocation:PW100: East Hartford 400 Main Street East Hartford CT 06118 USAPosition Role Type:RemoteU.S. Citizen U.S. Person or Immigration Status Requirements: U.S. citizenship is required as only U.S. citizens are authorized to access information under this program/contract.Security Clearance: None/Not RequiredPratt & Whitney is working to once again transform the future of flightdesigning building and servicing engines unlike any the world has ever seen. And because transformation begins from within were seeking the people to drive it. So calling all curious.Come ready to explore and youll find a place where your talent takes flightbeyond the borders of title a country or your comfort zone. Bring your passion and commitment and well welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry thats evolving fast to the future.At Pratt & Whitney the difference you make is on display every day. Just look up. Are you ready to go beyondMilitary Engines (ME) Sustainment has an exciting opportunity for an experienced SAP and Solumina specialist to support the Technical Service Center (TSC) for the ME Global Depot Network (GDN). The GDN provides maintenance repairs and overhaul (MRO) operational support for our F135 F119 and F117 military fleets. As the GDN continues to expand and stand-up new depots worldwide the TSC is fundamental to ensuring infrastructure digital tools and processes are working 100% of the time. The candidate will be responsible for triaging SAP and Solumina cases and serve as a conduit for help desk calls supporting the ME Global Depot Network. This role requires exceptional interpersonal and communication skills to meet objectives by obtaining correct data required information and financial backing to document all divisional savings.The candidate will also work with all areas of the Sustainment. Operations to:Support the ME Global Depot Network SAP Solumina Citrix and perform other operational tasks to enhance productivity.Provide technical support to users by researching and answering questions troubleshooting problems and maintaining systems operability.Liaise with technicians and back-end help desk where required.The preferred candidate will frequently interface with all departments in military engines and all levels of management and must have expertise in SAP & Solumina systems supporting operations and warehouse management materials management quality and/or engineering.What You Will Do:Serve as the first point of contact for customers seeking technical assistance for SAP Solumina and CitrixPerform remote troubleshooting through diagnostic techniques and customer interfaceFamiliar with NEXT Connect Service Now (internal candidate only)Determine the best solution based on the issue and details provided by customers; walk customers through the problem-solving processDirect unresolved issues to the next level of support personnel; provide accurate information on IT products or servicesRecord events and problems and their resolution in logs; advise leadership on key trends through reportingImplement better practices that will streamline assistance and/or prevent future problemsanalyze and pareto systemic issues to formulate recommendations for future enterprisesystems enhancements.This role requires some onsite support and travel as needed. This role covers 3rd shift 10pm 6am ET.Qualifications You Must Have: BS/BA degree is required with 8 years of relevant experience or an advanced degree with 5 years of relevant experience. Experience to include SAP Materials Management Solumina / Microsoft Office Suite / Project Manager tool sets.U.S. citizenship is required as only U.S. citizens are authorized to access information under this program/contract.Qualifications We Prefer:Experience identifying troubleshooting diagnosing and solving help desk technical related issues.Curiosity and ability to solve problems.Knowledge of Operating Systems and information flow.Customer service mindset developed by working with different stakeholder groups.Relentless commitment to quality.Solid understanding of computer systems mobile devices and other tech products.Strong interpersonal skills; excellent verbal communication skills.Possess established and proven skills to develop and foster positive working relationships while maintaining customer and organizational priorities. Strategic leadership with a focus on results is key for success.Learn More & Apply Now!:Remote: Employees who are working in Remote roles will work primarily offsite (from home).Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles commuting to and from the assigned site is the employees personal responsibility.This requisition is eligible for an employee referral award. ALL eligibility requirements must be met to receive the referral award.As part of our commitment to maintaining a secure hiring process candidates may be asked to attendselect steps of the interview process in-person at one of our office locations regardless of whether the role is designated as on-site hybrid or remote.The salary range for this role is 101000 USD - 203000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer including but not limited to the role function and associated responsibilities a candidates work experience location education/training and key skills.Hired applicants may be eligible for benefits including but not limited to medical dental vision life insurance short-term disability long-term disability 401(k) match flexible spending accounts flexible work schedules employee assistance program Employee Scholar Program parental leave paid time off and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including but not limited to individual performance business unit performance and/or the companys performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act. Privacy Policy and Terms:Click on this link to read the Policy and TermsRequired Experience:IC Key Skills Administration And Accounting,Law Enforcement,AECOM,Apache,ABB,Corporate Development Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 203000 - 203000