Business Systems Analyst at Coates Group

The Business Systems Analyst (BSA) is critical to managing the increasing volume of day-to-day requests ensuring that business needs are accurately translated into technical requirements and that solutions are delivered effectively across systems.The BSA will help to create clarity structure and shared understanding between business and technical teams on project and enhancement objectives. They will lead the effort in gathering and analyzing requirements mapping business processes supporting system design coordinating testing and training and providing post-implementation support. Theyll also take a facilitator role assist in defining the project scope objectives and deliverables ensuring that the technical project aligns and identify potential risks and issues to project owners.Responsibilities Translate business needs into clarityEnsure end-to-end requirements are consistently captured and validated enabling CRM and ERP solutions that reduce rework and accelerate delivery.Enable fit-for-purpose solutionsDeliver process-driven scalable solutions across Customer Experience Portals Lead-to-Cash Field Service and Revenue Management that directly improve efficiency and customer experience.Execute structured intake to enable prioritizationEnsure all requests are consistently documented and assessed allowing BTS to allocate resources effectively and focus on the highest-value initiatives.Surface and address process gapsProactively identify inefficiencies dependencies and unclear ownership during discovery reducing late-stage issues and ensuring cross-system alignment.Support seamless deliveryPartner with technical teams to design test and deploy solutions that integrate smoothly across systems and minimize disruption to business operations.Participate in sprint QA testingExecute functional QA each sprint by validating acceptance criteria running test cases logging defects and collaborating with developers on fixes.Drive confident adoptionLead structured UAT and post-implementation support ensuring new capabilities are adopted by end-users with measurable improvements in usability and operational performance.Optimize processes continuously Regularly evaluate business processes to identify and deliver automation and simplification opportunities improving efficiency and scalability across teams.Capabilities Requirements & Analysis Skilled at eliciting analyzing and translating complex or ambiguous business needs into clear validated and testable requirements.Business Acumen & Prioritization Understands business goals and value drivers to prioritize initiatives effectively and ensure analysis efforts support organizational strategy.Communication & Facilitation Strong communicator who can engage stakeholders at all levels lead discussions to clarify ownership and priorities and bring cross-functional teams to alignment.Structure & Detail Orientation Brings clarity through consistent documentation process mapping and knowledge management.Continuous Improvement & Adaptability Comfortable refining intake and analysis frameworks anticipating risks and adjusting to fast-paced or ambiguous environments.Qualifications Education & Background:Bachelors degree in Computer Science Business Management Information Management Systems or a related field (or equivalent experience).2 years of experience in a Business Systems Analyst or hybrid cross-functional role (BA/QA/PM) within a software development environment.Proven ability to analyze complex business processes translate them into system requirements and support delivery across multiple platforms.Hands-on experience supporting all phases of the Software Development Lifecycle (SDLC) including requirements testing deployment and post-go-live support.Strong communication and facilitation skills; able to work cross-functionally with business users developers QA and external vendors.Ability to manage competing priorities in a fast-paced environment while maintaining accuracy and attention to detailSelf-starter with the ability to drive clarity structure and documentation independently.Familiarity with development management tools such as JIRA Confluence and other software development management /documentation platforms.Exposure to both business process modeling and technical requirements gathering (system inputs/outputs data flows integrations).Certifications & Development (Advantageous)Salesforce Administrator or Trailhead badges (preferred but not required)Exposure to Agile or Scrum methodologies (certifications a plus: Scrum Foundations Certified Scrum Master)Interest in process improvement (Lean Six Sigma etc.)$75000 - $95000 a yearWe may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.Required Experience:IC Key Skills Administration And Accounting,Law Enforcement,AECOM,Apache,ABB,Corporate Development Employment Type : Full-Time Experience: years Vacancy: 1