Business Systems Analyst - College of Dentistry at University of Illinois

Business Systems Analyst - College of DentistryHiring Department: College of Dentistry ITLocation: Chicago, IL USAWork Schedule: Monday - Friday OnsiteRequisition IDPosting Close Date: 10/25/2024About the University of Illinois ChicagoUIC is among the nation's preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent "Best Colleges" rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has over 300,000 alumni, and is one of the largest employers in the city of Chicago.This is a full-time and benefits eligible position. UIC offers competitive salaries commensurate with experience. In addition all full time benefits eligible positions include a comprehensive benefits package which include; Health, Dental, Vision, Life, Disability & AD&D insurance, a defined benefit pension plan as well as paid leave which includes; Vacation, Holiday and Sick. In addition we offer tuition waivers for employees and dependents. Click for a complete list of Employee BenefitsUIC is seeking a Business Systems Analyst to join our College of Dentistry, IT Administrative Team. This role is in support of IT/business process analysis services to the faculty, staff, residents, and students at the College. Selected candidate will work hand in hand with the IT Administrative and Helpdesk Team and complete the duties and responsibilities of the job.Duties & Responsibilities:Collaborate with key stakeholders, including business leaders, project managers, and technical teams, to understand business needs and translate them into actionable solution designs in TeamDynamix and other similar service management platformsConduct a comprehensive analysis of business processes, systems, and data to identify gaps, opportunities for improvement, and areas of optimization to create TeamDynamix - iPaas Forms replacing Qualtrics, SharePoint, and webpage forms.Define, develop and implement key performance indicators (KPI's) and setup metrics gathering in relation to IT infrastructure and operations (I&O) to inform and influence business decisions.Work closely with the IT technical and project management teams to ensure the configuration and delivery of solutions per the defined architecture.Create reports and visualization charts in Tableau, Power BI and/or Excel to communicate findings to stakeholders from identified patterns and trends in datasets.Assist with Helpdesk operations by responding to IT support requests related to hardware, software, networking and/or audio/visual equipment and other peripherals and technology equipment.Responsible for IT asset management and hardware lifecycle of client endpoints; supervise proper disposal of surplus computer and related IT equipment, properly tagging items, coordinating disposal, and removing items from inventory.Assist in the training and supervision of graduate assistants (student workers) assigned to Helpdesk operations.Perform other related duties and participate in special projects as assigned.Minimum Qualifications Required:Bachelor Degree within Computer Science or closely related field of study. Minimum of one (1) year professional level IT experience within BI Data Analytics & Integration which includes demonstrated experience in designing, implementing, and supporting application interfaces, as well as developing, modifying, distributing, and testing reports, metrics, dashboards, and self-service reporting capabilities in the business intelligence suite of tools and applications.Preferred Qualifications:Professional work experience on customer-service related fieldExhibit ability to interact comfortably, tactfully, and effectively with internal and external constituencies.Excellent oral and written communication and interpersonal skillsDemonstrated ability to work collaboratively in a team-based organization.To Apply: For fullest consideration click on the Apply Now button, please fully complete all sections of the onlineapplication including adding your full work history with specific details ofyour duties & responsibilities for each position held. Fully completethe education, licensure, certification and language sections. Youmay upload a resume, cover letter, certifications, licensures, transcripts anddiplomas within the application.Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date. Illinois Residency is required within 180 days of employment#LI-ONSITEThe University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.The university provides accommodations to applicants and employees. Request an Accommodation