Business Systems Analyst, Associate - GeorgiaVIEW at InsideHigherEd

Job Title: Business Systems Analyst, Associate - GeorgiaVIEW Location: USO-Information Tech Services Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 290807 About Us The University System of Georgia (USG) is comprised of 26 higher education institutions as well as the University System Office (USO). Within the USO, our administrative operations are primarily housed in the Trinity Washington Building located in downtown Atlanta. Our Information Technology Services (ITS) division is located in Athens. The University System of Georgia Shared Services Center (SSC) is located in Sandersville. The Georgia Public Library System is located in Atlanta. The Georgia Archives is located in Morrow. The State of Georgia Records Center is located in Austell.Location Georgia Archives - 5800 Jonesboro Rd Morrow, GA 30260Georgia Public Library Services (GPLS) - 2872 Woodcock Blvd #250 Atlanta, GA 30341Information Technology Services (ITS) - 2500 Daniells Bridge Road Athens, GA 30606Shared Services Center (SSC) - 1005 George J Lyons Pkwy Sandersville, GA 31082Job Summary This is a professional position within Academic Services that is responsible for the analysis of complex business problems of varying complexity and assessing how information systems can be utilized to address them. The position works with our Learning Management System (Brightspace) and the Intra-Georgia Registration Sharing System (INGRESS) to provide application support, conduct training, perform on-call duties, and develop documentation and specifications to further the ongoing higher education goals of the USG. Responsibilities Requirements Gathering: Gather and analyze requirements, creating clear and comprehensive documentation, and ensure that all stakeholders have a shared understanding of project goals.Testing and Quality Assurance: Collaborate with team on testing strategies, including functional testing, user acceptance testing, and validation of new features, updates, and integrations, as appropriate.Provide Specialized LMS Support: Manage and support D2L Brightspace environments and related tools, ensuring functionality aligns with academic services and institutional needs.Technical Administration: Perform technical tasks across multiple Brightspace environments, including configuration, maintenance, and troubleshooting, to ensure a stable and efficient service environment.Collaborate on Service Implementations: Work closely with team members to design, develop, and implement processes and solutions for new and updated services, adhering to IT best practices and operational standards.Enhance User Experience: Identify opportunities to improve LMS functionality and processes, proactively addressing system limitations and implementing scalable solutions that enhance the user experience.Vendor and Stakeholder Coordination: Act as a liaison with the USG, D2L, and campuses, ensuring effective communication and resolution of technical issues and service changes.Monitor and Report: Track system performance, generate usage analytics, and prepare reports to support decision-making and continuous improvement initiatives.Provide Training: Deliver training, create user guides, and maintain up-to-date documentation to support end users, including faculty, staff, and administrators.Adapt to Evolving Needs: Stay informed on industry trends and emerging technologies, applying flexibility to meet the dynamic and time-sensitive demands of the academic service environment.Performs related duties as assigned.Required Qualifications Baccalaureate degree is required.Related LMS administration experience is required.A combination of education and relevant experience is acceptable.Preferred Qualifications D2L Brightspace LMS administration experience is preferred.Knowledge, Skills, & Abilities Knowledge of Board of Regents policies and procedures.Knowledge of D2L Brightspace and related tools, including configuration, maintenance, and integration with other systems.Knowledge of end user training and support principles.Knowledge of functionality testing procedures, including user acceptance testing.Knowledge of process improvement principles and change management processes.Knowledge of third-party application integrations and data interoperability.Knowledge of USG internal operations business procedures.Skill in collaborating with vendors, institutional teams, and stakeholders.Skill in decision making and problem solving, particularly in time-sensitive situations.Skill in monitoring system performance, analyzing usage data, and preparing actionable reports.Skill in oral and written communication, with the ability to convey technical information to non-technical audiences.Skill in providing technical support and troubleshooting for end users.Ability to adapt to evolving technologies and service demands.Ability to effectively multi-task and prioritize responsibilities in a dynamic environment.Ability to respond diplomatically to sensitive and critical issues.USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.Conditions of Employment Offers of employment are subject to federal and state laws, as well as the statutes, rules, and regulations of this institution, and the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG). These Bylaws and Policies are available for inspection upon request.Background Check Offers of employment are subject to a background investigation, including criminal records history, to determine eligibility for employment. Additionally, credentials and employment history stated in your application materials are also subject to verification.For certain positions, a satisfactory credit check, MVR, or other relevant investigations may also be conducted. The University System Office holds the sole discretion in assessing eligibility for employment.