Business Unit Change Manager I (Organizational Change Management) at Navy Federal Credit Union

Overview Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.To serve to serve as organizational change management expert and provide mentoring and direction to departmental stakeholders, project managers and other key business partners. Develop and implement departmental change management and communication plans. Promote departmental objectives, facilitate discussions, and serve as a dedicated change manager for successful implementation of business unit projects and initiatives.Responsibilities Develop and implement departmental project change management plans Serve as facilitator and active, visible change management coach to project managers and stakeholders Develop and lead actionable and targeted project change management plans - including communications, sponsor roadmap, coaching, training and resistance management plansPartner with departmental communications teams to develop and execute communication plans Manage and direct change management components of projects through the planning, analysis, design, implementation and transition phases Create and manage measurement systems using targets and key performance indicators to track adoption, utilization and proficiency of departmental changes Identify performance gaps and resistance to change management efforts; develop, recommend and implement corrective actions Prepare reports and presentations for leadership, managers, and stakeholders Perform other related duties as assigned Qualifications Experience in implementing change management efforts including impact assessments, stakeholder identification and alignment, communications planning and training needs assessment Significant experience in managing projects from creation through execution and evaluationSignificant experience in exercising initiative, producing desired results and achieving objectivesSignificant experience in working with all levels of staff, management, stakeholders and vendorsExtensive experience in presenting findings and conclusions clearly and concisely to stakeholders and managementExperience in managing multiple priorities independently and/or in a team environment Advanced knowledge of Navy Federal's functions, philosophy, operations and organizational objectivesPROSCI Change Management CertificationKnowledge of NFCU's functions, philosophy, operations and organizational objectivesAdvanced research, analytical and problem-solving skills Advanced skill in translating information into actionable insightsEffective skill communicating complex technical concepts to non-technical audiences Expert verbal and written communication skills Advanced skill in the use of PCs and related software packages Bachelor's Degree in Business Administration, or related field, or the equivalent combination of education, training or experience Hours: Monday - Friday, 8:00AM - 4:30PMLocation: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.* Fortune 100 Best Companies to Work For 2025* Yello and WayUp Top 100 Internship Programs* Computerworld Best Places to Work in IT* Newsweek Most Loved Workplaces* Fortune Best Workplaces for Women 2024* 2025 PEOPLE Companies That Care* Newsweek Most Trustworthy Companies in America* Military Times 2024 Best for Vets Employers* Best Companies for Latinos to Work for 2025* Forbes 2025 America's Best Large Employers* Forbes 2025 America's Best Employers for New Grads* Forbes 2025 America's Best Employers for Tech Workers* 2025 RippleMatch Campus Forward Award Winner for Overall Excellence* Military.com Top Military Spouse Employers 2025* 2025 Handshake Early Talent AwardFrom Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.