Intake Coordinator - Law Firm at Harris Law Firm PLLP

What makes The Harris Law Firm voted The Best Law Firm and The Best Lawyers since 2019 by Best Lawyers and Best Place to Work in both 2023 and 2024?With a mission of providing superior legal representation and outstanding service for our clients while maintaining a high level of respect and appreciation for our team, as well as strategic and deliberate care for our community and beyond, The Harris Law Firm's culture is truly unrivaled.Our WeCare initiative encourages employees to care for our clients, our community, and ourselves. As active participants in Denver's business and charitable communities, we maintain a strong and longstanding ethic of pro bono service. Although we are one of the largest and most respected family law firms in the region, we pride ourselves on being a collaborative and supportive team.We focus on our clients' welfare and dignity, and we prioritize settling cases and protecting children. In our team-driven atmosphere, you will find a culture of collegiality, mutual support, and encouragement.We offer a comprehensive benefits package, including:401(k) with employer matchHealth insuranceCompany-covered short-term disability, long-term disability, AD&D, and parental leaveRTD EcoPass$20 per month wellness stipendVoluntary accident, critical illness, and hospital indemnity insuranceRegular training and professional development opportunities80 hours of PTO in your first 12 months, increasing to 120 hours in your second year.The Harris Law Firm is an equal opportunity employer.Who are we?We focus on family lawWe work as a teamWe prioritize childrenWe support families through challenging timesWe communicate clearly and consistentlyWe are mindful of legal costsWe foster a culture of diversityWe give back to our communityFor more information regarding our outstanding team and culture, visit: What does our Intake Coordinator do?When prospective clients reach out, they are often in the middle of emotionally difficult situations. Our Intake Coordinator provides these potential clients with an exceptional experience by combining professionalism, empathy, and the ability to identify their legal needs.Key Responsibilities:Review and assign new business intakeScreen phone calls before scheduling consultations with attorneysMonitor and follow up on all inquiries (phone, email, internet, referrals)Build immediate rapport with potential clientsConduct follow-ups on pending leadsMaintain accurate logs and tracking systemsConduct client interviews with genuine empathy and compassionSchedule consultations and assist with the intake processTake accurate notes during attorney-client consultationsCollaborate with attorneys to complete the intake processYou Excel in This Role If You:• Convey confidence and warmth on the phone• Set the tone and pace for the call• Show empathy and help clients feel at ease during difficult conversations• Treat a Friday afternoon call with the same care as one on Monday morning• Are highly organized, detail-oriented, and able to multitask• Have inbound sales or call center experience (preferred)What you bring to the team 2 or more years of customer service or sales experienceCall center experience a plus1 or more years of experience in a law firm1 or more years as an intake coordinatorSalesforce experience is a plusCase management software experience is a major plusBilingual Spanish-speaking is a plusExcellent written and verbal communication skillsStrong interpersonal and customer service skillsBasic understanding of administrative procedures and office systemsProficient in Microsoft Office and willing to learn new programsPHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an intake coordinator to successfully perform the essential functions of this job.Prolonged periods sitting at a desk and working on a computerProlonged periods of talking and listening on the phoneMust be able to lift up to 15 pounds at timesReasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsWORKING CONDITIONS AND ENVIRONMENTThe work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.• Typical business office environment• Must be able to share workspace, attend meetings, and meet deadlines• Business attire required• Must have the ability to work from our Denver or Englewood officeMust have the ability to come to our Denver or Englewood office.Compensation details: 20-25 Hourly WagePIa5386dcde49b-2768