Call Center & Box Office Representative at Dolly Partons Stampede Pigeon Forge

Call Center & Box Office Representative Location: Pigeon Forge, TN (On-Site) Schedule: Open Seeking Daily, Night and Weekend availability Our Culture Dolly Parton's Stampede, Pirates Voyage, Hatfield & McCoy Dinner Feud, the Titanic, and The Comedy Barn represent the heart of family-friendly entertainment in Pigeon Forge. Our Guest Service Agents are the first voice our visitors hear. We are looking for energetic, service-oriented individuals to join our team and help us "Greatly Exceed Expectations" from the very first phone call! The Role As a Call Center & Box Office Representative, you are the primary architect of the guest experience. You aren't just selling tickets; you are helping families plan lifelong memories. You will handle high-volume reservations, navigate our ticketing systems with precision, and provide expert recommendations across our entire collection of world-class attractions. Essential Duties & Responsibilities Expert Concierge Service: Act as the initial point of contact for guests, providing professional assistance with admissions, complex reservations, and ticket modifications. Brand Ambassadorship: Maintain a deep working knowledge of all theaters and attractions to answer guest questions and provide tailored recommendations. Communication Excellence: Deliver an upbeat, "smile-through-the-phone" presentation while handling high-volume inquiries with courtesy and efficiency. Technical Proficiency: Accurately enter guest data into the ticketing system and resolve booking errors or seating issues with a solution-oriented mindset. On-Site Support: Cross-train to support the physical Box Office, including greeting guests at arrival and distributing tickets during show times. Culture Driver: Consistently promote a culture of outstanding customer engagement, ensuring every guest feels valued before they even step through our doors. Qualification Requirements Age: Must be at least 18 years of age. Education: High school diploma / GED or an equivalent combination of education and experience. Skills: Strong multitasking abilities and a comfort level with fast-paced computer data entry. Physical Demands & Environment Communication: Continuous hearing and oral communication at both conversational and high-acuity levels. Tech-Focused: Prolonged periods of working with computers, headsets, and ticketing software. Mobility: Occasional standing and walking on level ground or stairs when supporting the physical Box Office. Atmosphere: Frequently exposed to the vibrant, changing temperatures and energy of a live theater environment. For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.