Call Center Customer Care Specialist at MMC Group

Throughout the past 30 years plus MMC one of the most trusted names in workforce management services has successfully delivered strategic solutions to large and small businesses in numerous industries.We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate to the right client for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries. MMC is a privately owned business with corporate headquarters in Irving Texas. With 2000 employees working in 40 states MMC is able to support all United States locations and some international locations. We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at Benefits with MMC GroupMMC offers health insurance plans for our active candidates on assignment including: Medical dental and vision coverageLife and disability insuranceAdditional voluntary benefitsJoin MMC and enjoy the support of a team that values your well-being both on and off the job.MMC strives to ensure all job posting confirm details of the position the rate of pay and acknowledge medical benefits are offered. Get started on your career journey today! Apply to become a part of the MMC Team! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.Sr. Customer Service Representative (Onsite)Pay Rate:$19.36 per hourSchedule: Monday through Friday 8:30 AM to 5:00 PMWeekends Off!OverviewWe are seeking a Senior Customer Service Representative who enjoys helping people solving problems and delivering an exceptional customer this role you will serve as the first point of contact for consumers and providers offering program guidance answering account-related questions and supporting password reset requests for the online consumer portal. This position requires active listening strong communication skills professionalism and a commitment to resolving inquiries efficiently and accurately.What You Will Be Doing* Serve as the initial point of contact for inquiries from potential and current beneficiaries regarding program information* Provide one-to-one telephone support to consumers and providers* Assist customers with password resets for the online portal* Respond accurately to incoming calls and document all interactions* Escalate calls to Call Center Leadership or other agencies according to established procedures* Provide clear complete and objective information based on program guidelines* Log calls into the tracking system identify trends and recommend customer service improvements* Work with consumers in challenging or escalated situations* Enter complaints and follow procedures for proper documentation and escalation* Meet and exceed daily performance expectations for call volume quality and customer satisfactionWhat You Get* Paid training* Monday through Friday schedule with weekends off* Stable supportive and team-oriented work environmentPeople Who Thrive in This Role* Communicate complex information clearly and concisely* Demonstrate strong work ethic and reliability* Maintain outstanding attendance* Write and speak professionally and accurately* Enjoy problem solving and helping customers find solutions* Navigate multiple systems with ease* Remain calm and professional when supporting frustrated callers* Perform effectively in a structured high-volume call center environmentRequirements* Must be at least 18 years old* High school diploma or equivalent plus at least six months of call center experience* Candidates with an associate degree or higher may qualify without call center experience* Ability to type 30 words per minute* Successful completion of a customer service assessmentRequired Experience:IC Key Skills Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing Employment Type : Contract Experience: years Vacancy: 1