Call Center Rep, Guest Service Call Ctr (Lake Buena Vista FL) FT Bench at Disney Worldwide Services

Do you have a passion for sharing excellent Guest ServiceJoin the Guest Services Call Center Team as a Full Time Call Center Representative!Call Center Representatives provide outstanding Guest Service to a wide complement of Guests including onsite visitors. We answer general questions regarding a vast variety of topics and provide Walt Disney World Resort Hotels support. This Full-Time position requires full availability and is located inside a high-volume call center with a 24/7 operation.The starting pay rate for this position is $19.00/hour.Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at accommodation for employment applicationsThe Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation to search for a job opening or apply for a position email with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow innovate create the best stories and be relevant in a constantly evolving world.KEYWORD: WDWCasting WDW Casting Reservations CallCenterProficiency with a Microsoft Windows environment and comfortable working on dual monitorsCapacity to handle conflict resolution and make decisions quicklyFlexibility and partnership while being able to adapt to the fluctuating needs of our operation Maintain confidentiality with critical information Written and verbal communications skillsThree weeks of Full availability during Training Flexible with work schedule including weekends holidays and overnight shiftsExperience in a customer service or contact center environmentKnowledge of Walt Disney World products and servicesUnderstanding of Disney Cast Life and My Disney Experience Bilingual Coordinate outstanding Guest Service and Solutions while using good judgment and decision makingDemonstrate curiosity & interest in Disney ProductsNavigate between multiple computer applicationsAnswer emergency calls and respond appropriatelyMeet required departmental metric expectations and efficiency goalsAnswer questions provide directions and share comprehensive information about The Walt Disney World Resort and surrounding areasDevelop excellent relationships with Guests and Cast Members from all lines of business to provide excellent serviceComplete all required Company training and compliance courses as assignedMeet Walt Disney World transfer Guidelines Key Skills Corporate Paralegal,Car Driving,Design Engineering,Electrical Controls,Consultancy Employment Type : Full-Time Experience: years Vacancy: 1