Call Center Rep at Bally's Corporation

DescriptionAbout Bally's:Bally's Corporation is one of the world's leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain!A career with Bally's means starting on a path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build and grow, excel, and truly make a difference. So, if you want to be challenged in an exciting and fast-paced environment, this is the place for you!Job Summary:As a Call Center Rep, you will perform a variety of tasks including answering/routing phone calls, delivering messages, handling complaints, and disseminating information. The position is often the first encounter a guest has prior to the arrival of the property and is thus very influential in creating the first impression of the hotel. This position's starting wage is $15.50. This position is part-time working day shift on Friday's and Saturday's. Essential Functions: Enhances the guest experience by providing exceptional service.Answers incoming phone calls, routing as necessary.Responds to inquiries regarding property - i.e. directions to property, players club, entertainment, hours of operation of venues, etc.Relays "guest requests" to appropriate staff.Ensures calls are answered promptly and in accordance to department standards.Follows established emergency procedures Assists guests in fulfilling their requests - room changes, extra amenities, etc.Processes and submit end-of-shift reports.Contacts Housekeeping and Facilities department when guests report room issues.Adheres to department and property policies and procedures.Confirms reservations.Verifies future reservations are correct for future arrivals.Assists guests in resolving complaints.Disseminates information to guests about the property and local area.Maintains knowledge of property information & memorabilia.Other duties as assigned Qualifications:Excellent customer service skillsHigh School graduate or equivalentExcellent written and verbal communication skillsMust be able to obtain and maintain a gaming license issued by the Illinois Gaming BoardMust be a high school graduate or equivalentMust be able to work nights, weekends, holidaysPhysical Requirements:Frequently required to lift up to a maximum of 30 poundsRegularly required to see, talk, hear, walk, sit, and standFrequently required to use hands to handle, feel, and reachRequired to sit for long periods of time Occasionally required to stoopOccasionally lift and or move up to 30 poundsEnvironmental Working Conditions:The work environment contains bright lights, loud noise, and stressful situations. What's in it for you: Competitive wages with annual performance reviews Comprehensive health coverage plan that includes medical, dental, and vision401(K)/ Company MatchAccess Perks and Childcare discountsThe above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all work requirements that may be inherent in the position.***Pass a company background investigation******Must be 21 years of age*** Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.