Call Center Representative - Appointment Setter (2nd shift) at Aspen Windows

THIS IS IMPORTANT

If you want to feel valued and appreciated , live with purpose, and refuse to settle for mediocrity, then your search is over-you've found what you're looking for!

WHO WE NEED

Our focus isn't on just hiring people-it's on assembling the right team. That means we're looking for people who are hungry for success, enthusiastic, and always open to learning. Around here, we support each other, hold ourselves to a high standard, and bring out the best in one another.

WHO WE ARE

We are Aspen Home Improvements. We're a customer service company first-home improvement experts second. We are about people and strive to make exterior home projects hassle-free all while combining exceptional service with top quality products and craftsmanship.

We want people who embody our core values and want to be the B.E.S.T.

B e A Solutionist - They focus on outcomes not obstacles and seek improvement.

E xpand Your Boundaries - They desire personal and professional growth and new perspectives.

S how Selflessness - They focus on collective success over personal recognition. They also see the world through the eyes of someone else.

T rustworthiness - They are dependable and maintain integrity.

WHAT'S NEXT

Some things you just don't hear-you feel them. That sense of purpose, of drive, of belonging to something bigger than yourself. If you're ready to work with a team that feels more like a family, apply today. If we connect on the phone, we'll invite you in for a face-to-face interview! If the team feels that spark in you-the one that drives us every day-then quite possibly you'll become the next driving force that helps our family grow even stronger!

Responsibilities

• Setting/Re-setting quality appointments
• Set follow up appointments for calls that did not close at the initial visit
• Handle inbound and outbound client calls in a timely manner
• Follow company's call center scripts
• Work with the client to verify or clarify information
• Build relationships with customers based on trust and reliability
• Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance

Requirements

• Exceptional customer service skills
• Excellent organizational and multitasking skills
• Superb verbal communication skills
• Proficiency with computers, particularly CRM software and Microsoft Office Suite
• Strong critical thinking and decision making skills
• Bilingual speakers preferred
• Second shift Wed-Sun
• You will be working out of the main office building

Benefits

• 401K Match
• Paid Training
• Paid Time Off
• Paid Holidays
• Company Events and Trips

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