Call Center Representative Lead at US Heart & Vascular

Job Details HCVA - Museo 8th Floor Main - Houston TX Full Time High School Diploma/GED None Day Other PositionsDescription US Heart and Vascular is in need of a Call Center Representative for Houston Cardiovascular Associates in Houston TX.Responsibilities:Answer incoming calls from patients and provide information assistance and support in a timely mannerSchedule patient appointments and coordinate with healthcare providers and clinical staffVerify patient demographic and insurance information.Document patient interactions inquiries and appointment details accuratelyFollow communication scripts when handling different topicsFollow established call center protocols including HIPAA compliance to protect patient confidentialityHandle patient complaints and concerns professionally and empatheticallyProvide basic medical information and directions to patients as appropriateCollaborate with clinical and administrative teams to resolve patient issues.Requirements:Minimum of 1 rear of experienceHigh School Diploma or equivalent is requiredStrong communication and interpersonal skills.Proficiency in using call center software and electronic health record (ECW) systemsAbility to use Microsoft Word basic correspondenceKnowledge of medical terminology and basic healthcare processesEmpathy patience and a customer-centric approach to patient careStrong attention to detail and analytical skillsKnowledge of healthcare compliance and regulations including HIPAAExcellent communication and interpersonal skillsAbility to work independently and as part of a teamAbility to type a minimum of 30 WPAbout Houston TX:Houston is a diverse city with a booming job market in energy healthcare and tech. It has no state income tax an affordable cost of living and world-class dining and entertainment. Green spaces museums and pro sports teams add to its appeal. Whether for career growth or culture Houston has it all. Required Experience:Unclear Seniority Key Skills Data Entry,Deputy,Drafting,Hibernate,Administration Support,Activex Employment Type : Full-Time Experience: years Vacancy: 1