Call Center Representative – Physical Therapy Clinic at US Physical Therapy

Key Responsibilities: Answer incoming phone calls in a courteous professional manner Schedule confirm and reschedule patient appointments Provide information about our services therapists and clinic policies Verify insurance coverage and collect necessary patient details Assist with appointment reminders follow-ups and general inquiries Accurately enter and update patient information in the scheduling system Communicate effectively with clinical staff to ensure smooth workflow Qualifications : Previous experience in a medical call center or healthcare office (preferred but not required) Excellent verbal communication and customer service skills Strong attention to detail and ability to multitask Familiarity with medical terminology and insurance verification is a plus Proficient with computers scheduling software and basic office tools Bilingual (English/Spanish) a plus Additional Information : Competitive pay and growth opportunities Supportive and collaborative team environment On-the-job training and development Health benefits (for eligible employees) Meaningful work helping people improve their quality of life Remote Work : NoEmployment Type : Full-time Key Skills Patient Care,Anatomy Knowledge,Physiology Knowledge,Medical office experience,Office Experience,Patient Assessment,Pediatrics Experience,Home Care,Front Desk,Teaching,Heavy Lifting,Patient Service Experience Experience: years Vacancy: 1