Call Center Representative at Roanoke

HoneyCar the Sweetest way to grow your career!About HoneyCarHoneyCar is an exciting tech-driven used vehicle dealer. We blend state-of-the-art technology with a service-driven human touch to deliver a unique car buying experience. We aim to ensure that customers are able to purchase vehicles however they choose. Whether in-store at home or a combo of both. Through transparent pricing and a seamless online experience we support the customers wishes of working with a member of our team or buying it on their own online.HoneyCar believes that happy employees create happy customers and strives to be a Best Company To Work For. If youre looking for an exciting opportunity to help build a company learn new skills and continually improve operations this is the place for you!Core Values: Growth Minded - People-Centered - We Own It - Driven For SuccessAbout the positionAs the Call CenterRep you will ensure that customers experience The Sweetest Way To Buy or Sell Your Car by coordinating appointments for potential customers.The Call Center Rep must be a technically savvy individual who understands todays technologies and who can communicate in a clear and efficient way with customers using internet/email mobile/Smart phones tablets order to schedule appointments and demonstrate product features while maintaining an ongoing relationship with customers to encourage networking and repeat business.BenefitsDaily training coaching and mentoringAccess top tier industry software401(k) PlanMedical/Vision/Dental PackageLong & Short Term BenefitsLife InsurancePaid TrainingResponsibilitiesAnswer customer calls and establish follows-up with sales appointments.Respond quickly to internet phone and live chat inquiries using email scripts and templates.Provide customers with initial product information and direct them to the appropriate dealership resources.Present initial financing options based on customer needs.Follow up with leads that are not ready to make an appointment or no-show.Participate in team and process development sessions keeping positive relationships with teammates sales teams and dealership management.Utilize CRM tracking system daily.QualificationsAt least one previous role based in customer service experienceExcellent teammate with collaborative attitude and eagerness to improvePrompt and courteous demeanorPositive and hardworking personalityStrong computer skillsValid drivers licenseScheduleDay shift5 Day work weekOff SundaysWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.Required Experience:Unclear Seniority Key Skills Data Entry,Deputy,Drafting,Hibernate,Administration Support,Activex Employment Type : Full-Time Experience: years Vacancy: 1