Call Center Representative at Serigraph

Join Serigraph as a Call Center Representative and play a vital role in delivering fast accurate and friendly support to our eCommerce and call center customers. Youll be part of a team that values precision professionalism and exceptional service; making a direct impact on our customers experience and our companys success.Call Center Representative Responsibilities - Set up new eCommerce customers and manage new customer location openings.Process eCommerce order entry using theezPOPframework for call center customers.Prepare and review production paperwork rerun requests and customer account documentation.Expedite products and coordinate shipments to meet customer requirements.Communicate clearly and professionally with internal and external customers sales representatives and operationsregardingorders and issues.Ensureaccuratereporting and review of production reports related to customer accounts.Support environmental practices by handling and disposing of materials perprocedures.Ensurequality andstop production to correct quality management ofproducts and/or processes that do notconform torequirements.Ensure all environmental practices and materialsarehandled and disposedof perappropriate proceduresin your area.Support Serigraph current quality business system and understanduseof SPECS the Serigraph quality manual.What we are looking for in a Call Center Representative - High school diploma or equivalent.Two or more years of call center or customer service experience.Strong communicationskills for professional interaction with customers sales and operations.Experience with eCommerce platforms and Microsoft Excel (formulas formatting analysis).Excellent attention to detail problem-solving and critical thinking skills.Knowledge of good departmental and company safety/housekeeping/PPE practices.Understand departmental procedures and policies.Preferred Qualifications of a Call Center Representative - Minimum of three years of experience in a printing environment with technical knowledge of materials and constructions or equivalent experience and education.Understanding of commercial challenges and PCI (Payment Card Industry) compliance.Strong continuous improvement mindset.Ability to thrive in high-pressure environments with multitasking and prioritization.Energetic self-motivated and adaptable in ambiguous situations.Ready to Make an ImpactAt Serigraph your work matters. If youre passionate about customer service thrive in a fast-paced environment and want to grow with a company that values continuous improvement and accountability we want to hear from you. Apply today and help us deliver service that stands out.Who is SerigraphSerigraph has over 70 years of experience in printing advanced decorating technologies and graphic solutions for the automotive appliance consumer medical power sports and point-of-purchase markets. Our core business is decorating plastic. We print form mold finish and fulfill in-house. Serigraph specializes in transforming our customers brands to the physical world through print. Come help us build a team of creative problem solvers who know they can make a differencebecause thats the kind of community we want.Life at SerigraphThe average Serigraph employee has more than 16 years of service! The tenure of our coworkers speaks volumes for life at employees enjoy:Competitive wages Access to earned wages before the scheduled paydayPaid time off 10 paid holidays and a vacation buy/sell programFree onsite healthcare and telemedicine including COVID testingFull benefits package including health dental vision disability and life insurance401(k) eligibility on day oneFree onsite fitness facility and walking trailsCross training growth and promotion from withinWhat are you waiting for Apply to join the Serigraph team today!*Serigraph is an Equal Opportunity Employer*Required Experience:Unclear Seniority Key Skills Data Entry,Deputy,Drafting,Hibernate,Administration Support,Activex Employment Type : Full-Time Experience: years Vacancy: 1