Call Center Trainer at Renuity

Call Center TrainerJob Summary:The Call Center Trainer is responsible for leading strategic learning and development activities in the Call Center. The Call Center Trainer is responsible for training from initiation through delivery. The Call Center Trainer must possess project management skills and ability to prioritize work and handle multiple projects simultaneously. The Manager must translate organizational needs into integrated learning and development plans. Must be versed in multiple training modalities.The Call Center Trainer is responsible for the successful orientation and development of new hires in the contact center. Effective managers will create and implement training modules and exercises that will lead to having results-driven productive representatives and will foster a collaborative and positive work atmosphere. Ideal candidates possess sales leadership skills in a telemarketing or phone sales capacity and are proficient in various user systems. Essential Functions: Maintains positive consistent and effective communication with staff peers and senior management Designs develops and delivers technical sales and soft skills training based on client and staff needs Provides coaching and development for up to 30 days post training for new hires. Ensures training meets quality standards and expectations of client center and corporation Works with program operations and general management teams to address training needs methods curriculum and effectiveness Manages all reporting requirements for client program and corporation. Evaluates and delegates work assignments based on training needs and scope of work Supports sales team and center management team with new programs throughout development implementation and maintenance Consults with operations talent acquisition and quality to determine training needs procedural updates trainee performance etc. Makes recommendations to training agenda or curriculum as necessary Attends internal calibration sessions to ensure program compliance and balance Work closely with Compliance to ensure that the companys training programs incorporate essential compliance components Coach and mentor new hires through the first 90 days of employment Monitor new hires recorded calls and provide appropriate coaching & feedback to leadership teamOther Related Duties Provides status updates to Call Center Director on training outcomes and programs Manages training supplies to ensure budgetary compliance Perform other duties as assigned by Call Center Director Manages costs and ensures corporate guidelines are adhered toMinimum Education And Experience A Bachelors degree from an accredited university or college with major coursework in management training education psychology or other related field Experience in a call center environment Significant experience (2 years) in training design delivery and assessment experience Some previous telemarketing or phone sales experience Strong interpersonal and presentation skills coupled with exceptional written and verbal communication skills.Knowledge Skills and Abilities Bilingual skills both English and Spanish perferred Sound understanding of adult learning techniques best practices in training design and delivery blended learning methodologies and industry best practice Ability to monitor and record improvements in performance Ability to provide feedback and demonstrate a variety of coaching methods Good understanding of business acumen Independent thinker Computer experience/knowledge Demonstrated ability to influence and motivate across all levels of employees in multiple locations Superior communication skills: both written and verbal Excellent listening skills Excellent presentation skills A wide degree of creativity and latitude is expected Knowledge of Windows-based systems Microsoft Office 365 Experience with Five9 a plus Experience with Lead Perfection- a plusWork Environment Constant work performed in a climate-controlled training/classroom environment Some work performed on a call-center production floor Remote work and training modules as neededPhysical Demands Frequent standing Frequent sitting Frequent use of handsRenuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team you have a disability under the Americans with Disabilities Act or similar law and you need an accommodation during the application process or to perform these job requirements or if you need a religious accommodation please contact If you have a question regarding your application please contact To access Renuitys Privacy Policy please click here: Key Skills Performance Testing,Organizational skills,Classroom Experience,Learning Technology,Instructional Design,Customer Support,IT Service Management,LMS,Software Testing,Training & Development,Adobe Captivate,Public Speaking Employment Type : Full-Time Experience: years Vacancy: 1