Call Dispatch Center Representative at AFL

AFL provides industry-leading fiber optic products and services across the globe. Our company was founded in 1984 with a single fiber optic cable and now we manufacture over two thousand products employ over 5000 associates and consistently generate annual sales in excess of a billion-dollars in revenue. With our commitment to professional growth and employee development let AFL Connect you to your next career opportunity!Job Summary:The Call / Dispatch Center Representative supports AFL Enterprise Customers via telephone and email. The representative will processes all orders that come into the AFL system. Dispatch orders to the field (i.e. appropriate AFL employees). Resolve or escalate any problems customers questions and technician questions that arise. Serves as the go between for the customer and the CSC processes a high volume of phone calls emails and work orders on a daily basis.Only local candidates will be considered.Responsibilities:Processes the job in job manager.Takes customer request forms and transposes into job manager.Contacts area managers and/or technicians to process requests and update the order.Serves as the middle man between the company and the customers.Must be able to rotate on-call responsibilities (after-hours) phone calls by weekly assignment as determined by the Customer Support Center Manager (on call hours consist of 6:00pm-7:00am and is assigned Monday thru Sunday)Work order billingE-mail and fax distributionPersonal Qualifications:Communication Skills Demonstrate communication skills necessary to interpret policies in situations requiring persuasion and prepare and present presentations.Conflict Management and Resolution Skills - Build consensus anticipate and solve problemsResults focused Ability to organize and manage multiple and at time competing prioritiesRelationship building skills ability to work within a dynamic team setting and provide role model leadership to AFL workforceQualifications:Proficient with Microsoft Office and Adobe Acrobat.Phone etiquette required.Good vision and hearing.High School or equivalentAbove average computer experienceType 60 wpm accuratelyThink critically and problem solveGood judgmentOrganizational skillsCustomer service skillsAbility to multi-taskProven ability to work independently in a team setting using established processes. Instructions required on new assignments onlyPhone etiquette requiredMust be available to work any 8 hour shift between the hours of 7:00am-6:00pm M-F also to include on call rotation (after hours) on a weekly basisStrong computer skills with the ability to navigate multiple software applications at onceWorking Conditions:Use of standard office equipment.Finger and wrist dexterity and hand/eye coordination.Confined sitting.Required Experience:Unclear Seniority Key Skills Data Entry,Deputy,Drafting,Hibernate,Administration Support,Activex Employment Type : Full-Time Department / Functional Area: Customer Service Experience: years Vacancy: 1