Front Desk Supervisor at The Portland Regency Hotel & Spa

The Portland Regency Hotel & Spa is looking for a Front Desk Supervisor to support daily operations and help lead the front desk during evening and overnight shifts. If you love hospitality teamwork and solving guest concerns with confidence and care this is your chance to make an impact in a fast-paced guest-focused environment.Full-Time benefits include Medical Dental Life and Short-Term Disability insurances Holidays and PTO HHA Discounts Fitness Center use Uniform Parking and Employee Meal. 401 (k) plan with a match after one year.What Youll Do: Supervise and support the front desk team in the absence of the manager Perform the nightly audit and ensure accurate cash-handling reporting and reservation verification Monitor guest feedback surveys and online reviews to celebrate wins and identify opportunities Respond to guest concerns with professionalism empathy and creative problem-solving Conduct regular property walk-throughs to ensure safety security and smooth operations across departments Partner closely with the Executive Housekeeper to support fair consistent scheduling and strong team communication Assist with hiring training and team developmentYoure a Great Fit If You: Lead with kindness confidence and clear communication Stay calm under pressure and think on your feet Care deeply about team respect guest experience and doing the job right Can work evenings weekends and occasional holiday shiftsQualifications: 13 years of supervisory or team-lead experience (hospitality strongly preferred) Solid understanding of front office operations auditing and cash-handling procedures Comfortable using hotel systems third-party travel extranets and digital reporting tools High school diploma or equivalent (college experience is a plus!) Must be 18 and authorized to work in the United States Ability to remain on your feet for extended periods and lift up to 30 lbs. Strong organization judgment and guest-service skillsIf youre ready to mentor a team champion great service and deliver memorable hospitality at the heart of the Old Port wed love to meet you!Apply today and help us keep the property running smoothly safely and full of hospitality magic.We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.Required Experience:Manager Key Skills ENT,Hr Internship,Cardiac,Conservation,Excel Employment Type : Full-Time Experience: years Vacancy: 1