Card Operations Manager at Blend360

OverviewBlend360 is seeking a Card Operations Implementation Manager who will lead the delivery of previously identified operational process improvements across the card operations function. This role combines card operations expertise with project implementation regulatory alignment workflow optimization and cross functional leadership to ensure scalable compliant member centric operations.Responsibilities Lead planning scheduling resource management and execution for all card operations improvement initiatives. Partner with internal teams external partners and vendors to deliver operational changes aligned with business goals and member needs. Identify process gaps inefficiencies and optimization opportunities across all card operations workflows using qualitative and quantitative inputs. Build document and maintain updated procedures that support compliance consistency and transparency. Ensure operational practices meet industry standards regulatory requirements and card network rules. Train and mentor card operations staff on new processes tools and best practices. Collaborate closely with SMEs to ensure alignment with industry trends and operational strategy. Support hands on card operations tasks when required during volume spikes (less than 5 percent of the role). Track progress risk dependencies and deliverables; communicate status updates to leadership.Key Areas of Card Operations Covered Transaction reconciliation and monitoring Card performance issues Credit card reports Card maintenance Research requests Operational policies and risk management Contact Center escalations related to card issueQualifications : Bachelors degree in business finance or a related field preferred. Five or more years of direct experience in Card Operations Card Servicing Debit or Credit Card Portfolio operations or card rewards program management. Experience working with payments or card processing vendors in an operations capacity. Proven ability to manage full lifecycle projects from initiation through closure. Strong ability to define scope goals deliverables and success criteria. Deep knowledge of Visa and Mastercard network rules and Reg E compliance requirements. Demonstrated ability to manage complex operational processes requiring high accuracy. Strong judgment troubleshooting skills and the ability to optimize workflows. Ability to create maintain and communicate clear process documentation. Card or payments certifications are a plus.Remote Work : NoEmployment Type : Full-time Key Skills Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management Experience: years Vacancy: 1