Associate Director of UHS Operations at The Pennsylvania State University

APPLICATION INSTRUCTIONS:CURRENT PENN STATE EMPLOYEE (faculty staff technical service or student) please login to Workday to complete the internal application process. Please do not apply here apply internally through Workday. CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State please login to Workday to complete the student application process. Please do not apply here apply internally through Workday.If you are NOT a current employee or student please click Apply and complete the application process for external applicants.Approval of remote and hybrid work is not guaranteed regardless of work additional information on remote work at Penn State seeNotice to Out of State Applicants. POSITION SPECIFICSThe Associate Director of UHS Operations provides strategic direction leadership and oversight for the operational functions of University Health Services (UHS); is responsible for developing and implementing business plans that enhance service delivery improve the patient and customer experience and ensure financial sustainability; oversees a multidisciplinary team and supports clinical and ancillary services through operational optimization budget planning IT coordination contract management and compliance with regulatory standards; provides direct oversight of several UHS departments such as Emergency Medical Services Pharmacy Student Health Insurance Laboratory Services Radiology and Physical Therapy.RESPONSIBILITIES Provide operational leadership across UHS administrative business and ancillary functions ensuring alignment with University federal and accreditation standardsCollaborate with UHS senior leadership to develop and execute long-range strategic plans policies and proceduresManage and mentor department managers and their respective teams ensuring alignment with organizational goalsSupport operational needs and logistics for Clinical Services in collaboration with the Medical Director Director of Nursing and Revenue Cycle ManagerSupport UHS budget development forecasting and financial performance tracking in partnership with the Universitys centralized finance teamAnalyze cost containment opportunities and identify potential revenue sourcesPresent financial plans and performance data to UHS and Student Affairs leadershipEvaluate and optimize operational workflows to improve patient care delivery staff efficiency and customer satisfaction; track and analyze performance metricsManage UHS safety programs and ensure compliance with all federal state University and accreditation regulations; maintain and update the UHS Emergency Response PlanServe as the primary liaison between UHS and University IT to lead projects and support UHS IT needsPartner with facilities staff and departments to maintain and improve UHS physical spaces and equipmentManage UHS contracts in partnership with University Procurement; negotiate and oversee agreements with third-party vendorsRecruit hire train supervise schedule and evaluate UHS administrative and ancillary staff; ensure operational adherence to collective bargaining agreement provisions; provide mentorship and professional development opportunities while managing performance and workflow prioritiesAddress and resolve customer patient and parent concerns related to departments under oversightAnticipate communications and marketing needs and collaborate with communications teams to support outreach strategiesDevelop and maintain dashboards and reporting tools to monitor and present operational financial and clinical performance; use data analytics to drive decisions and recommendations for continuous improvementMINIMUM EDUCATION WORK EXPERIENCE & REQUIRED CERTIFICATIONSBachelors Degree
10 years of relevant experience includes 5 years of supervisory experience; or an equivalent combination of education and experience accepted
Required Certifications:
NoneBACKGROUND CHECKS/CLEARANCESEmployment with the University will require successful completion of background check(s) in accordance with University policies.Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.SALARY & BENEFITSThe salary range for this position including all possible grades is $86300.00 - $129500.00.Salary Structure - Information on Penn States salary structurePenn State provides a competitive benefits package for full-time employees designed to support both personal and professional addition to comprehensive medical dental and vision coverage employees enjoy robust retirement plans and substantial paid time off which includes holidays vacation and sick time. One of the standout benefits is the generous 75% tuition discount available to employees as well as eligible spouses and children. For more detailed information please visit our Benefits Page.CAMPUS SECURITY CRIME STATISTICSPursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988 Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security such as those concerning alcohol and drug use crime prevention the reporting of crimes sexual assault and other matters. The ASR is available for review here.EEO IS THE LAWPenn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race color religion age sex sexual orientation gender identity national origin disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability please contact .The Pennsylvania State University is committed to and accountable for advancing equity respect and belonging. We embrace individual uniqueness as well as a culture of belonging that supports equity initiatives leverages the educational and institutional benefits of inclusion in society and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the universitys teaching research and service mission.Federal Contractors Labor Law PosterPA State Labor Law PosterPenn State PoliciesCopyright InformationHotlinesRequired Experience:Director Key Skills Risk Management,Negiotiation,Operational management,Smartsheets,Strategic Planning,Team Management,Budgeting,Leadership Experience,Program Development,Supervising Experience,Financial Planning Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 86300 - 129500