Desktop Support Specialist (New York) at HCLTech

Welcome and greet customers into the Tech Lounge and be ready to provide best in class customer service experience and supportYou will diagnose IT issues on the spot and offer solutions to quickly get users up and running with minimum downtime.Work with Tech Lounge team to ensure scheduling and calendar is at a steady run rate Provide customers with training and advice on DB related technologies and updates during service visitDiagnose and resolve IT issues onsite or remote for customers with appointments or walk-ins at the Tech LoungeEducate and share with customers on new technology and processes to enhance technology adaptionProvide customers with training and advice on Deutsche Bank related technologies and updates during service visitsUtilise Service Now to record and track all incident related to service calls and appointments Your skills and experienceStrong people skills and a knack for problem solvingExcellent communication skills, both written and spokenExcellent time management skills and can make decisions quicklyPrevious experience supporting Investment Banking/financial environment is an advantageKnowledge of financial applications and MS Office suite of productsExperience in customer service/support, client services, production support or technical support roleworking knowledge of Microsoft product such as O365, Teams, Windows OS 10/11.working knowledge of Windows OS 10/11, Apple Mac, and Mobile device (Apple, Android)Strong technical skills related to desktop, mobile, End User compute environmentCompensation and Benefits A candidates pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year. Disclaimer HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [email protected] for investigation.